ABOUT US 💚

Based in Barcelona, we bring food and beverage brands closer to consumers in France, Germany, the UK, Italy, and Spain through innovative In-home Sampling, Market Research, and Social Media campaigns.

Our mission? To bring Surprise and Joy to as many homes as possible!

We believe that a combination of a fun product and great people is what makes us stand out. Our work culture is built on collaboration, openness, and positivity, where ownership, proactivity, and pragmatism are highly valued.

We stand out by offering an innovative, efficient, and exciting solution for food and beverage brands all over Europe, delivered by the best teams of professionals - you could be next!

THE ROLE 🖌️

As our Customer Experience Executive, you will be the voice of the customer for your market, ensuring an outstanding end-to-end customer journey. Beyond providing excellent service, you will play a key role in improving processes, driving customer satisfaction, and contributing to customer loyalty and retention.

YOU WILL ⚙️

• Deliver an excellent customer experience by handling queries via email, phone, and social media, ensuring fast and high-quality resolutions
• Act as the main point of contact and subject matter expert for your market, managing escalations and complex cases
• Identify customer needs and proactively propose solutions, contributing to Customer Experience initiatives that improve satisfaction, loyalty, and retention
• Monitor and respond to public reviews (e.g. Trustpilot, Google), ensuring strong brand representation
• Collaborate with internal teams (Operations, Product, Marketing, Finance) to improve processes and support ongoing projects
• Provide feedback and insights based on customer interactions, including testing new features and improvements
• Track and report on KPIs (e.g. ticket volume, response time, CSAT), identifying trends and areas for improvement
• Review and optimise internal processes, Help Centre content, and communication templates, contributing ideas to enhance the overall customer experience
• Support onboarding and training of new team members and collaborate with peers across markets to share best practices
• Act as a brand ambassador, promoting Degusta Box values and culture