What's the Job?

As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.

You'll report to the Guest Experience Supervisor.

Your day-to-day

* Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.

* Accommodating general and unique requests.

* Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.

* Provide information on hotel services and facilities.

* Answer phones in a prompt and courteous manner.

* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

* Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.

* Bachelor's degree in hospitality or related field.

* 2+ years' experience working in Front Office/Guest Relations department.

* Must be fluent in local language and English, additional languages will be highly valuable.

* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What we need from you

* Bachelor's degree in hospitality or related field.

* 2+ years' experience working in Front Office/Guest Relations department.

* Must be fluent in local language and English, additional languages will be highly valuable.

* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us

* Discounted international room rates.

* Room for professional growth in one of the largest hospitality companies.

* Training programmes and access to IHG's training tool.

* Uniform and laundry service.

* Meals whilst on duty.

* Private health insurance discount.

* Kimpton Benefits: our platform with exclusive discounts for employees.

* Cool work environment and lots of fun