2d ago
Technical Writer / Knowledge Base Specialist (SaaS)
Technical Writer / Knowledge Base Specialist (SaaS)
Original Advert
Hey there!
We're Fever, the world's leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let's discuss this role and what you will do to help achieve Fever's mission.
Your Mission
We are looking for a Technical Writer / Knowledge Base Specialist to join our team and take ownership of our product documentation and knowledge base.
In this role, you will create clear, structured, and user-friendly documentation that helps customers understand and use our platform independently. Your work will transform technical product features into practical guides and resources that improve the overall user experience.
You will collaborate closely with Product, Engineering, and Customer Support teams to ensure documentation is accurate, up to date, and aligned with how customers actually use the platform.
This role has a direct impact on customer autonomy, product adoption, and support efficiency.
About the role
- Own and maintain the company's product Knowledge Base.
- Write and update documentation for platform features, configurations, and workflows.
- Create step-by-step guides, tutorials, and FAQs to support users.
- Translate technical concepts into clear and accessible content for non-technical users.
- Collaborate with Product Managers and Engineers to document new features and releases.
- Ensure documentation stays accurate and updated as the product evolves.
- Improve the structure, taxonomy, and organization of the knowledge base.
- Create supporting materials such as screenshots, diagrams, or short video tutorials.
- Use support tickets, customer feedback, and usage data to continuously improve documentation.
About you
Must-haves
- 3+ years of experience as a Technical Writer, Documentation Specialist, or similar role.
- Experience documenting digital products, SaaS platforms, or technical tools.
- Experience using documentation platforms such as Confluence, GitBook, Notion, Zendesk Guide, or similar tools.
- Excellent written communication skills.
- Strong ability to structure and simplify complex information.
- User-centric mindset, focused on helping customers find answers quickly.
- Ability to quickly learn and understand technical products.
- High attention to detail and content quality.
Nice-to-haves
- Experience collaborating closely with Product or Engineering teams.
- Experience documenting APIs, integrations, or technical workflows.
- Basic knowledge of HTML or Markdown.
- Experience working in SaaS companies or tech startups.
Your benefits & perks
- Flexible schedule
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Responsibility from day one, and professional and personal growth
- Great work environment, and international team of talented people
- 23 vacation days + your birthday off
- Health insurance from Day 1
- English or Spanish lessons
- Wellhub
- Flexible retribution (tax free allowance on restaurants and transport)
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data,Fever - Candidate Privacy Notice
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