6d ago
Support & Operations Specialist
Support & Operations Specialist
Original Advert
Location: Berlin
Join our team in a highly visible department at the core of our taxi business. We define the European multi-mobility ecosystem. As a Driver Operations Executive, you will join a highly motivated team and take responsibility for the performance of our taxi supply in Berlin and the surrounding area.
You will not only be the point of contact for drivers and fleet owners, but will also actively manage the quality, availability and efficiency of the Freenow fleets on our platform. Your work will make a direct contribution to the success and growth of Freenow.
We are looking forward to your application and can't wait for you to join us on the journey!
YOUR DAILY ADVENTURES WILL INCLUDE:
- Driving and continuously improving key KPIs, as well as deriving and implementing concrete performance-enhancing measures
- Ensuring service quality and monitoring driver behaviour and fleet performance
- Actively managing key fleet partners and establishing strong relationships and networks within the local driving community
- Executing local projects and supporting the implementation of new processes, products, and features
- Cross-functional collaboration with Central Teams throughout the organisation to support a wide range of additional projects
- Monitoring market trends and competitive developments within the local mobility landscape
- Customer support for our affiliated drivers and fleet owners during our opening hours and as 2nd-level support via Zendesk
- Driving sales of Freenow on-car advertising
TO BE SUCCESSFUL IN THIS ROLE:
- You think entrepreneurially and take ownership of performance and results
- Strong interest in analyzing data and translating these insights into actions
- High motivation to support our drivers with a positive attitude
- Structured working style with the ability to prioritize multiple topics simultaneously
- You have an eye for detail and a focus on quality in everything you do
- Good knowledge of Google Suite / MS Office
- Fluent German and English skills are required due to regular communication with German-speaking drivers, partners, and internal stakeholders
- Ideally, experience in a similar role (Operations, Customer Success, or Key Account Management)
- Experience in project management and stakeholder management is a big plus
- Onsite availability during office hours (Monday 09:00-18:00, Wednesday 09:00-14:00, Friday 09:00-16:00)
BENEFITS & PERKS IN A NUTSHELL:
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Plus more local benefits depending on your work location! |
DIVERSITY, EQUITY & INCLUSION:
Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:
ABOUT FREENOW:
We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.
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