Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl).

As a D&T Business Analyst, you own end-to-end business analysis for one or more product areas and play a pivotal role in delivering value through the new e-commerce platform. You independently lead requirements discovery, analysis, prioritisation support, and documentation-translating business outcomes into clear epics, features, user stories, and acceptance criteria that are ready for delivery. You act as the connective tissue between Product, Engineering, and key business stakeholders in a strongly distributed and asynchronous environment, ensuring shared understanding, high-quality decisions, and smooth execution. You proactively identify impacts across processes, data, and technology, help manage dependencies and risks, and contribute to continuous improvement of BA practices and ways of working-while supporting and coaching junior colleagues where needed.

Your responsibilities would include:

leading requirements discovery and analysis for a defined product area/workstream (interviews, workshops, async elicitation), including prioritisation
translating business needs into high‑quality delivery artefacts (epics, features, user stories, use cases, acceptance criteria) and maintaining backlog hygiene
facilitating alignment across stakeholders (PO, Tech Leads, Developers, Architects, Key Users, OpCo representatives) in a distributed/async setup
performing impact and dependency analysis across processes, data, and systems (including integration touchpoints and non‑functional considerations)
supporting end‑to‑end validation (defining test scenarios with teams, supporting UAT readiness, verifying requirement coverage/traceability)
applying and improving BA standards (templates, traceability, documentation quality, ways of working) in collaboration with the BA community
using data and insights to support decision‑making (basic analysis, trend identification, business rules clarification)
driving continuous improvement opportunities in processes and tools, partnering with Product and Engineering
coaching and supporting Junior BAs on artefact quality, stakeholder communication, and BA best practices (as needed).

You are a good candidate if you have:

Bachelor's degree (or equivalent experience) in Business Administration, Economics, Information Systems, Industrial Engineering, Computer Science, or a related field
5+ years in business analysis (or closely related roles such as product operations, process improvement, project delivery
strong working knowledge of BA practices: requirements elicitation and prioritisation, user story writing, acceptance criteria, traceability, process modelling (as‑is/to‑be), use cases, and benefits/outcome framing
solid understanding of Agile/Scrum and product ways of working (backlog management, refinement, DoR/DoD, iterative releases); experience working in distributed/async teams
confidence in using data to support decisions (e.g., Excel/Sheets, basic reporting/BI exposure), defining business rules, and validating assumptions with stakeholders
good understanding of how digital solutions are delivered (SDLC basics, environments, testing/UAT, integration touchpoints)
working knowledge of, or willingness to deepen expertise in, at least one major platform
5+ years in business analysis (or closely related roles such as product operations, process improvement, project delivery, consulting/analyst), including experience in a digital/product delivery environment.
independently owning BA scope for a product area or workstream-leading elicitation, translating needs into epics/features/stories, and supporting delivery through testing/UAT readiness
proven experience working with multiple stakeholder groups (business and technical), managing ambiguity and trade‑offs, and coordinating dependencies in a distributed, async setup-ideally with exposure to global/multi‑market contexts (e.g., OpCos)
experience supporting work with deadlines and rapid release cycles, contributing to predictable delivery by maintaining backlog readiness and requirement quality
Preferred certifications (at least one): IIBA CCBA (or working towards), PSM I / CSM, ICAgile BA/product‑related training, and/or relevant platform fundamentals (Microsoft/AWS).

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