About the opportunity

We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services that our Users love. The role is based in Madrid.

You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance.

In your next challenge, you will:

• Take care (record, analyse, process, respond) of formal complaints filed from customers, lawyers or via authorities, mainly in Italian language.
• Help to identify complaints root-causes and define possible solutions.
• Assist and participate in mitigation projects to prevent further complaints.
• Take over own initiatives to improve operational procedures with a focus on compliance.
• Face a great variety of different topics and a not monotonous work.
• Witness a very good team spirit and cooperation with various stakeholders of all departments.
• Develop more bank-specific expertise esp. about compliance-related topics.
• Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise.
• Detect inefficiencies in the team's workflows proactively and propose efficient solutions.

What you'll need to be successful?

• You speak fluent Italian and English - these are mandatory requirements. Knowledge of French/German/Spanish is a plus.
• Relevant Bachelor's degree (e.g. law studies) is desirable.
• Relevant work experience in legal, compliance, banking sector and financial service industry is desirable.
• Previous experience communicating with government regulators is a plus.
• You are an analytical thinker with strong investigation skills, ideally combined with process optimisation expertise.
• You are able to carry out accurate legal research independently.
• You have experience with using CRM system (ideally Salesforce) and experience with process management tools like Jira and Confluence is a plus.

Skills: 

• You use your time effectively, can prioritise appropriately and are able to work under strict deadlines.
• You are committed and eager to learn and want to drive the improvement and optimisation of our processes.
• Continuously challenge the status quo.
• Actively help yourself (and others) being successful.
• You enjoy working in a very motivated team but also have a high degree of autonomy.

 ​What's in it for you?

• Accelerate your career growth by joining one of Europe's most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today's digital world. Technology and design empower everything we do and it's how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

Founded in 2013, N26 now has more than 8 million customers in 24 markets. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good?

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.