Your opportunity

Are you a results-driven leader ready to redefine how we deliver value to the heart of our customer base?

This is a high-impact opportunity to lead our Commercial Technical Success Management (TSM) team across the EMEA and APAC regions. In this role, you will take direct ownership of the strategy for our 0-$100k ACR segment, ensuring that hundreds of growing businesses achieve rapid time-to-value (TTV) and long-term success with our platform.

You will enjoy the autonomy to scale a regional hub while acting as a vital partner to our Commercial Account Executive (AE) managers. This is a position for a "servant leader" who thrives in a fast-paced environment and wants to play a defining role in stopping churn through innovation and technical excellence.

What you'll do

• Lead & Scale: Manage and grow regional hubs in EMEA and APAC, delivering a rapidly expanding catalog of services that drive product adoption and customer satisfaction.
• Innovate the Workflow: Act as a pioneer for the team by implementing new AI and Automation tools into procedures to accelerate TTV and proactively mitigate churn.
• Strategic Partnership: Partner closely with Commercial Sales leadership to engage with existing customers, aligning technical success with business goals.
• Drive Resolution: Act as the ultimate point of escalation for account issues, coordinating across Technical Support, Sales, and Engineering to ensure swift resolution.
• Mentor & Develop: Build and motivate a high-performing team of TSMs, focusing on professional growth, empowerment, and a culture of continual improvement.
• Thought Leadership: Contribute to the broader organization's vision for business transformation and the evolution of the customer experience.

 

This role requires

• Proven Management: Direct experience leading technical customer success, professional services, or technical account management teams within a SaaS environment.
  
  
• Operational Architect: The ability to design and deliver support models that scale with growth while remaining aligned with specific customer segments.
  
  
• Technical Fluency: A strong understanding of modern web/mobile application architecture and the ability to speak the "language" of technical customers.
  
  
• Commercial Acumen: A deep understanding of value drivers in recurring revenue business models and how to translate technical milestones into ROI.

Bonus points if you have

• Global Perspective: Experience managing distributed teams across diverse cultural and commercial landscapes in EMEA and APAC.
• Service Delivery Roots: A combined background in technical architecture and post-sales service delivery.
• Agility: A track record of learning and adapting quickly within high-growth, dynamic environments.

Please note that visa sponsorship is not available for this position.