iShift Business Enablement - Pricing & Commercial Conditions

• Location: Barcelona

JOB SUMMARY

This strategic position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: Global Process Leads defining processes and solutions, Business System Owner implementing global solutions, and Transformation & Operations coordinating change management and capabilities development.

The role is responsible for strategically leading and driving the implementation of Pricing & Commercial Conditions processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions. Key focus areas include:

• Spearheading the implementation of core model processes for Pricing & Commercial Conditions

• Ensuring strategic alignment between system design, configuration, and business requirements

• Leading change management initiatives and senior stakeholder engagement

• Directing process and system testing with K-users

• Orchestrating coordination with Global Process Leads for process design and improvements

• Providing thought leadership and strategic direction for implementation teams

MAIN RESPONSIBILITIES

1. Preparation Phase

• Direct comprehensive data gathering activities across assigned business units or geographies

• Lead initial data validation, identifying complex inconsistencies or gaps in Pricing & Commercial Conditions

• Establish frameworks for documenting and categorizing business scenarios related to commercial policies and pricing structures

• Oversee collection of as-is information, including process flows and system landscapes for customer data management

• Conduct strategic analysis of alignment between current practices and planned S/4HANA design (Vistex, CCCM, SD)

• Define and monitor performance metrics and KPIs for Contracts & commercial conditions processes

• Lead stakeholder mapping and profiling at senior levels

• Develop implementation roadmap for closing gaps prior to go-live, providing strategic direction to the Global Process leads team

• Drive gap analysis between current and target operating model

• Make critical decisions on translating gaps into business requirements aligned with S/4HANA capabilities

2. Scoping and Design Phase

• Orchestrate coordination between business stakeholders and technical teams

• Lead detailed gap analysis between current Commercial policy framework and trade terms and core model

• Present and defend core model to senior stakeholders

• Direct core model defense process and make decisions on potential deviations

• Authorize gaps and escalation documentation for Design Authority to the Global process leads

• Guide development of design specifications with iShift solution delivery team & integrator

• Oversee translation of business requirements into functional specifications for pricing and commercial conditions

• Chair design review sessions and provide strategic direction on feedback

• Establish standards for design documentation in Signavio to ensure up-to-date and process flow completeness

• Manage sign-off process and resolve issues for approvals

• Identify strategic process improvement opportunities

• Lead coordination between international business stakeholders and technical teams

3. Build & Test Phase

• Define strategy for K-user identification, engagement, and Core model understanding

• Design comprehensive testing schedules and resource plans

• Guide K-users in developing and executing test scripts for Pricing & Commercial Conditions processes

• Make decisions on defect resolution by completing requirements

• Direct process documentation and training material development

• Lead K-user training and certification activities

• Analyze testing progress and make critical decisions based on testing logs

• Approve test completion reports and authorize progression to next phase

4. Deploy & Hypercare Phase

• Develop strategy for K-users to train end-users on Commercial policy, Pricing & Commercial Conditions processes

• Lead hypercare support initiatives

• Analyze and interpret process performance metrics to drive improvements

• Resolve complex business issues during hypercare

• Direct business-technical team coordination

• Authorize solution validation against requirements

• Lead hypercare completion sign-off process

5. Continuous Improvement

• Design frameworks for collecting feedback on implemented Commercial policy, Pricing & Commercial Conditions processes

• Establish documentation standards for lessons learned and best practices

• Lead process enhancement implementation

• Direct knowledge transfer to operations teams

• Enforce system core model adherence

• Spearhead continuous improvement initiatives

• Identify strategic automation opportunities

• Develop business cases for future enhancements

6. Change Management

• Design process changes between Trade & Revenue Management, Finance, and Business Operations Order to Cash hub

• Lead system changes impact assessment and mitigation strategies

• Direct organizational impact analysis across regions

• Analyze role and responsibility changes at organizational level

• Strategically address local requirements and concerns

• Define training needs and learning strategies

• Approve change management materials and approaches

• Resolve complex change-related issues and concerns

• Build and maintain relationships with key stakeholders to ensure buy-in for new Commercial policy, Pricing & Commercial Conditions processes

7. Project Management and Governance

• Establish risk and issue management framework specific to Commercial policy, Pricing & Commercial Conditions implementation

• Ensure strategic alignment between Customer Master Data processes and overall Order to Serve strategy

• Make critical decisions related to Commercial policy, Pricing & Commercial Conditions design and implementation

• Provide executive-level reporting on implementation progress and outcomes

8. Performance Monitoring and Continuous Improvement

• Lead Business value projects, Change requests, and incidents where business enablement is needed

• Design and implement continuous improvement initiatives to enhance Customer Master Data, Pricing & Commercial Conditions efficiency

• Establish performance benchmarks and drive teams to exceed targets

• Assist in gathering local requirements and concerns

• Help identify training needs

• Support development of change management materials

• Document change-related issues and concerns

• Engage with key stakeholders to ensure buy-in for new Commercial policy, Pricing & Commercial Conditions processes and system undefined

REQUIREMENTS

• Educational Background

  Master's degree in Business Administration, Finance, Supply Chain Management or related fields (mandatory) Professional certifications in project management or change management (PMP, PROSCI) is a plus

• Professional Experience 7+ years proven experience in Commercial policy, Pricing & Commercial Conditions processes Demonstrated leadership in managing large-scale transformation programs Extensive expertise in SAP implementation projects (S/4HANA, MDG, Vistex preferred) Strategic understanding of E2E Trade & Revenue Management and order-to-cash processes Track record of successful process optimization and efficiency improvements Experience leading cross-functional teams in complex environments

• Key Competencies

  Strategic thinking and ability to drive business transformation Advanced project management and implementation skills Proven change management expertise with successful track record Strong leadership capabilities and demonstrated ability to influence at senior levels Expert-level stakeholder management across multiple organizational levels Business acumen and ability to translate strategy into operational excellence Strong analytical and problem-solving capabilities Fluent in English; French/Spanish is a plus Negotiation skills and ability to manage conflicting priorities Decision-making capabilities under pressure and ambiguity

MAIN INTERACTIONS

Internal:

• Business Operations Order to Cash team iShift Program team and executive leadership Regional implementation teams and country leadership Business Process Owners, Transition management, Automation COE within Business Operations Senior stakeholders in Trade & Revenue Management, Finance, Supply Chain IT and technical teams (iShift solution delivery, SAP, Vistex) Change Management team In country and hubs business users K-users and super users

External:

• Implementation partners at leadership level System integrators and vendor management External consultants Technology vendors Industry forums and communities of practice

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