Resident Services Professional - Garden Park, San Diego area and surrounding cities

Key Responsibilities:

• Deliver exceptional resident services through daily interaction and professional correspondence.

• Serve as the primary point of contact for residents and prospects, directing inquiries to appropriate resources as needed.

• Greet and assist customers in person and by phone in a friendly, timely, and professional manner.

• Provide complete and accurate rental information to prospective residents.

• Promote the outstanding housing opportunities within the Sunrise Management portfolio.

• Encourage property visits and coordinate appointments with Property Supervisors and Site Managers.

• Schedule appointments for supervisors, residents, customers, and vendors.

• Accurately process rental applications in a timely manner.

• Prepare lease agreements and move-in documentation for execution.

• Address and resolve resident concerns and complaints promptly and professionally.

• Communicate important information clearly and accurately, both verbally and in writing.

• Assist residents with submitting and completing work orders.

• Organize and prioritize responsibilities to ensure timely completion of tasks and projects.

• Support the creation and distribution of promotional materials for community events.

• Represent Sunrise Management and its communities with professionalism at all times, maintaining a polished and businesslike appearance.

• Ensure full compliance with Fair Housing policies and regulations.

What You'll Need:

• Previous experience in property management leasing and administrative support required.

• High level of computer proficiency, with the ability to quickly learn and adapt to new software platforms.

• High school diploma or equivalent required.

• Strong verbal and written communication skills, with the ability to interact professionally with residents, prospects, and team members.

This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment and is committed to delivering exceptional service.

Who You Are:

• A confident and empathetic leader who builds trust and fosters positive relationships

• An exceptional communicator with strong written and verbal skills

• A collaborative team player who thrives in a supportive, fast-paced environment

• A proactive problem solver with sound judgment and decision-making abilities

• Curious, forward-thinking, and motivated to continuously improve processes and outcomes

• Growth-oriented, highly organized, and attentive to detail

• Tech-savvy with a solid understanding of marketing principles and digital tools

• Target-driven and results-focused, with a strong commitment to achieving goals

You bring professionalism, energy, and initiative to everything you do-and you're passionate about creating exceptional experiences for residents and team members alike.

What's in it for you:

We believe people do their best work when they're supported-personally, professionally, and beyond. Here's what you can expect as part of our team:

• Competitive compensation and career growth - As our company continues to grow and expand, so do the opportunities for our team.
• Comprehensive Health Benefits - We offer medical, dental, and vision insurance to keep you and your family healthy.
• Tax-Saving Benefits - Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
• Peace of Mind - Company-paid life insurance offers financial protection for you and your loved ones.
• Work Model - Strong support for a  work-life balance while keeping you connected and engaged.
• Time to Recharge - Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.