About us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline 🚄

Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Introducing Senior Engineering Manager, Core Experience - Commerce at Trainline

This role will operate within the commerce area in the Core Experience pillar, reporting into the head of engineering and managing 2 Engineering managers and a few staff/principal engineers.

As a Senior Engineering Manager, you will lead the Payment, Customer Identity and Access Management (CIAM) and E-commerce team, be responsible for the delivery of OKRs, maintaining SLOs, and act as a connective tissue for a consolidated technical vision across teams and functions within the engineering organisation that depend on the owned domains.

The ideal candidate will have previous experience managing managers and a proven track record of delivering complex projects with high number on dependencies, with domain knowledge around Payment, E-commerce and Customer Identity.

As a Senior Engineering Manager at Trainline, you will... 🚄

• Lead multiple teams and their Engineering Managers, supporting them in career development through coaching and performance management

• Own end-to-end delivery for your teams, ensuring projects are planned, executed, and delivered in a timely and high-quality manner

• Partner closely with Product, Design, Data Science and business stakeholders to align technical delivery to business outcomes. Use domain expertise to guide teams toward high-impact opportunities.

• Support technical direction and architecture without being deeply hands-on with code. Drive alignment in cross-team dependencies and ensure clarity on technical prioritisation, system interactions, and data flows between systems.

• Champion engineering best practices across teams, promoting quality and fostering a culture of technical innovation

• Drive operational excellence, ensuring that all teams under your leadership have robust monitoring, alerting, and incident management processes

We'd love to hear from you if you... 🔎

• Have proven experience leading engineering teams and successfully delivering complex, multi-team initiatives

• Have a strong record of developing people, building high-performing engineering teams, and growing future leaders

• Can inspire trust and autonomy at all levels, building a positive, inclusive, and high-performing team culture

• Thrive in a dynamic, collaborative, and highly cross-functional environment

• Possess excellent communication skills, both written and verbal, and can influence at all levels of the organization

• Lead confidently through ambiguity, creating clarity and momentum in complex or uncertain situations

• Have a passion for driving technical and operational excellence

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

• 💭 Think Big - We're building the future of rail

• ✔️ Own It - We focus on every customer, partner and journey

• 🤝 Travel Together - We're one team

• ♻️ Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!