Commercial Operations Relationship Specialist

Summary:

As Commercial Operations Relationship Specialist, you'll sit at the heart of collaboration between Customer Operations (CMO) and the commercial teams at Amadeus.

You'll act as a key regional connector for operational excellence and transformation initiatives - ensuring alignment, visibility, and momentum across teams. Your mission? Improve operational efficiency, strengthen cross-functional partnerships, and ultimately elevate the customer experience worldwide.

Key Responsibilities:

• Act as the regional bridge between Commercial teams and Customer Operations, ensuring clarity, alignment, and fast decision-making;

• Build trusted relationships with Commercial stakeholders and enable a strong two-way feedback loop with Operations;

• Design and evolve a clear collaboration framework that defines stakeholders, communication channels, and ways of working;

• Translate operational performance, KPIs, and customer insights into concise, actionable messages for Commercial teams;

• Create and maintain easy-to-use knowledge assets that improve efficiency and reduce recurring questions;

• Support transversal projects, service deployments, and operational changes, ensuring smooth communication and adoption;

About the Ideal Candidate:

• Strong stakeholder management skills, with the ability to operate effectively between Commercial teams and Customer Operations;

• Proven capability to simplify complexity and translate operational data into clear, actionable messages;

• Experience contributing to cross-functional, transversal, or transformation initiatives;

• Comfort working with tools such as ServiceNow or MyAmadeus Services (strong advantage);

• Solid understanding of change-management principles, including communication, readiness, and adoption support;

• Hands-on experience creating practical knowledge and communication assets that drive efficiency and adoption;

• Interest in customer experience topics and the ability to leverage CX insights (e.g. Medallia) to support commercial conversations;

What We Can Offer You

• 🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.

• 🌍 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.

• 🤗 A caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being.

• 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.

• 🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.

• 🌈 A diverse, equitable, and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.

• 📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.