Implementation and Business Analyst Senior Specialist - Hospitality Tech Solutions

Summary : As an Implementation Specialist and Business Analyst within our Hospitality Operations team, you will lead the end-to-end onboarding of global hotel customers onto the Amadeus Central Reservation System (ACRS).

We are looking for a natural problem-solver who appreciates a high degree of autonomy. The ideal candidate is someone who can step into a project, identify the path forward, and execute with precision while keeping stakeholders effortlessly aligned. You will be responsible for translating complex customer requirements into technical configurations, managing data migrations, and ensuring a seamless transition from kick-off to go-live.

Key Responsibilities

• Implementation Lifecycle: Own the implementation of ACRS features from inception to production. Scope projects by gathering requirements directly from customers and third parties (OTAs, PMSs) to ensure a fit-for-purpose solution.
• System Configuration & Data Migration Strategy: Define and execute the optimal strategy for system initialization, englobing various approaches to ensure efficiency and accuracy.
• Milestone & Environment Management: Ensure all test and production systems are initialized and validated on time, aligning with program increments and milestones leading up to a successful go-live.
• Technical & Functional Support: Act as the primary technical entry point for customers and implementation leads. Perform rigorous testing on customized solutions and provide expert problem resolution.
• Stakeholder Coordination: Work closely with R&D, Solution Management, and Product teams to incorporate new developments. Provide timely updates and proactively escalate risks as appropriate.
• Process Evolution: Actively work on simplifying and automating implementation processes to improve delivery speed and quality.

About the Ideal Candidate

• Professional Background: at least 4-6 years of experience in Implementation or Business Analyst roles, specifically within the Hospitality or Travel Technology sectors.
• Technical Proficiency: * Advanced mastery of the MS Office Suite (Excel, Word, PowerPoint) and SharePoint.
• Expert-level use of Jira and Confluence for project tracking, documentation, and reporting.A solid understanding of APIs and the software development lifecycle (SDLC).
• Project Management: Proven track record of managing large-scale system integration projects and complex functional requirements without the need for constant guidance.
• Soft Skills: Strong analytical and conceptual thinking, excellent written and verbal communication in English, and the ability to adapt to a wide variety of internal technical environments
• Proactive professional with high accountability and a meticulous attention to detail. You thrive in multicultural environments and are comfortable conducting 3rd party meetings with confidence and poise.

What we can offer you:

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose

Join us and take your career to the next level while making a significant impact on product development and user experience!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.