We are looking for Level 1 IT Support Engineer for our team of BRO-professionals! 

This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth!

✅ Requirements:

• College degree in computer or IT related field, or equivalent experience
• Experience with bug and issue tracking system
• Ability to multitask in a fast paced environment
• Excellent ability to learn and articulate software-related and technical concepts
• Strong active listening skills and excellent written and oral communications skills
• Excellent Customer Service Orientation
• Strong attention to detail when communicating with customers
• Basic experience with Linux is nice-to-have
• Basic experience with SQL is nice-to-have

✅ Duties and opportunities:

• Basic Level 1 troubleshooting, redirect to L2/L3 as required
• Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
• Impact analysis with accurate classification of reported issues to ensure appropriate prioritisation
• Qualification/replication of the reported issue in an appropriate customer environment
• Information gathering to ensure complete availability of details required for root cause analysis
• Provision of technical resolution or problem workaround
• Incident routing/escalation to second/third level support or third parties where required