We are looking for a Level 3 IT Support Engineer with relocation to Spain

✅ Requirements:

 • 2+ years of experience in IT
 • Strong HW/SW analytic, problem-solving and troubleshooting skills 
 • Deep knowledge of HTML/CCS, HTTP(s)
 • Understanding of client-server architecture
 • Experience in bash/shell programming (nice to have)
 • Experience in SQL/KQL/JQL querying and managing data
 • Strong Debugging skills
 • Experience working with logging, monitoring, and alerting tools (e.g. ELK stack, Grafana, PagerDuty)
 • Ability to perform log level analysis
 • Structured and process-oriented 
 • Self-learning ability, self-motivated and team player
 • Ambition to learn new systems, procedures, techniques in a short period of time
 • Experience with bug and issue tracking system (Jira preferred)
 • Ability to problem solve independently and multi-task
 • Understand of ITIL methods
 • Understand of Systems development life cycle
 • Pro-active, resourceful with high level of accuracy and attention to detail
 • Ability to meet strict deadlines and manage stress effectively
 • Strong communication and reporting skills
 • Experience in gambling/betting (nice to have)

✅ Duties and opportunities:

• Assess issues and provide solutions for incidents and problems that cannot be handled by tier 1,2
• Managing incidents' life cycle until they are fully resolved or providing a workaround solution, escalation to 4 level support where required
• Periodically perform analysis to see if new problems need to be registered
• Coordinate root cause analysis
• Support hot-fix deployment process 
• Perform log level analysis
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
• Qualification/replication of the reported issue in an appropriate customer environment
• Information gathering to ensure complete availability of details required for root cause analysis
• Provision of technical resolution or problem workaround

 We offer excellent benefits, including but not limited to:

• Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)
• Learning and development opportunities and interesting challenging tasks;
• Relocation package (tickets, staying in a hotel for 2 weeks);
• Company fitness corner in the office for employees;
• Opportunity to develop language skills and partial compensation for the cost of language classes;
• Birthday celebration present;
• Time for proper rest and annual vacation;
• Breakfasts and lunches in the office (partially paid by the company)

Join BrainRocket and rock with us!