Cledara is a specialized SaaS management and purchasing platform that helps companies gain visibility and control over their software subscriptions. By combining a payment solution with a management layer, Cledara allows businesses to track usage, manage renewals, and streamline their entire software ecosystem. The company has scaled rapidly since its inception, positioning itself as a key player in the fintech and operations space for modern enterprises. In Spain, Cledara has established a significant presence with a primary office in Barcelona, which serves as a strategic hub for its international operations. The company is known for its diverse and inclusive culture, making it an excellent fit for international professionals seeking roles in sales, engineering, and customer success within the Spanish tech ecosystem. With English as the main language of business, Cledara offers a smooth transition for relocators looking to join a high-growth startup environment.

Cledara was founded in 2018 in London by Cristina Vila and Brad van Leeuwen to solve the problem of managing fragmented SaaS subscriptions. Since then, it has expanded its operations across Europe and the US, securing significant venture capital funding to scale its fintech platform.

Customer Success Manager

Cledara

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The Role

The job title says it all: we are a team dedicated to making our customers as successful as they can be!

You'll oversee a portfolio of 200+ customers, primarily mid-sized venture-backed companies, dealing mostly with tech CFOs.

We pride ourselves on building solid relationships with our customers, acting as consultants and showing our customers how to best use Cledara to save time, automate processes and get visibility and control over their software subscriptions.

You will own the entire journey from onboarding to long-term growth. Success is ensuring our platform is deeply integrated into our customers' workflows and consistently delivering value.

We are looking for someone who is excited to work in a small team that is constantly evolving, ready to get on board with new processes and features as we scale. You have a natural ability to build trust and act as a consultant, and you listen deeply to understand a customer's business to provide tailored guidance. Because we value the energy of working together, we spend three days a week in the office, and we are looking for someone who genuinely enjoys that face-to-face connection.

Your key responsibilities will include:

Strategic Advisory: Act as a trusted consultant to your customers, providing expert guidance on Cledara best practices. You will position and recommend specific product features that align with their business goals.
Onboarding & Training: Support customers through their initial journey, setting them up for long-term success on the platform.
Product Expertise: Become a subject matter expert on the Cledara platform. You will understand the technical nuances of the product and how it fits seamlessly into diverse customer workflows.
Value-Driven Expansion: Proactively identify opportunities for customer growth and expansion. Your focus will always remain on delivering additional value and ensuring Cledara scales alongside their business.
Customer Management: Lead Quarterly Business Reviews (QBRs) for strategic customers within your portfolio, demonstrating ROI and aligning on future objectives.
Reporting & Forecasting: Maintain a clear pulse on your portfolio by forecasting expected churn and growth opportunities, providing regular and transparent updates to your manager.
Internal Advocacy: Collaborate closely with internal teams to advocate for customer needs and contribute to the continuous improvement of the overall customer experience.

Requirements