CRM Manager (They, She, He)

Glovo
Glovo
Barcelona, Spain (Hybrid)HybridCompetitiveAdded 24 days agoMidPermanentRemote: Hybrid
Glovo

CRM Manager (They, She, He)

Requirements

Qualifications

 

  • Extensive experience (4+ years) in lifecycle marketing or CRM where you acquired a strong understanding of segmentation, automated user journeys, and personalized communication. (using marketing automation tools such as Braze, HubSpot, Salesforce, etc.)
  • Extensive experience (4+ years) working closely with analysts and data teams. You know how to turn user data into actionable insights and have a passion for testing, learning, and iterating.
  • Management experience, leading a team of CRM specialists.
  • Experience with the operational and system side of CRM, enough to assess opportunities/downsides.
  • A strategic mindset. You can see the big picture, but also loves diving into the details.
  • A collaborative spirit. You love working with other teams to bring ideas to life, this is powered by your outstanding communication and stakeholder management skills.
  • A problem solving and results-driven, can-do attitude.
  • The ability to learn fast and adapt yourself to different business situations
  • Hands-on attitude. You’ll have to roll up your sleeves!
  • Preferably a degree in Business Administration, Economics, Marketing or equivalent  (Master's Degree would be advantageous)

Nice to have:

  • Experience in startups or technological platforms
  • Food delivery company experience in a growth department
  • Experience in international environments
  • Experience with Braze

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 💳 Discounts on transportation, food, and even kindergarten expenses.
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

 

Benefits

Additional Information

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Original Advert

Company Description

Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

You will be responsible for taking full ownership of our marketing communication strategy and lead an amazing team while working closely with key stakeholders (think tech, data, design and brand). If you're someone who thrives on crafting personalized campaigns that connect with users at every stage of their journey, we've got the perfect role for you!

You'll be the mastermind behind our customer engagement, activation, and retention strategies. You'll oversee and optimize every step of the user lifecycle, from the moment someone first downloads our app to becoming a loyal, long-term advocate.

  • Own the strategy - Develop and drive the CRM automated marketing communication strategy for users across all lifecycle stages (onboarding, engagement, reactivation, retention, etc.)
  • Define the channel mix - Plan, launch, and optimize multi-channel campaigns (email, push notifications, in-app messaging, etc.) to keep users engaged and excited about our brand.
  • Lead your team - Manage and inspire a team of 3 lifecycle specialists, helping them grow and execute on campaigns that deliver results.
  • Collaborate cross-functionally - work closely with our tech, data, design, and brand teams to ensure lifecycle strategies are both effective and scalable. Also, ensure we leverage new technologies for process optimization, as well as user segmentation and personalization.
  • Data-driven decision-making - Dive deep into analytics and user behavior to continuously improve our messaging, segmentation, and overall strategy optimizing for maximum contribution to customer lifetime value.
  • Innovate and experiment - Test new ideas and approaches, staying on top of lifecycle marketing trends and tools to keep us ahead of the curve.

Senior Data Scientist

Barcelona, Spain
3d ago

Senior Product Data Scientist

Barcelona, Spain (Hybrid)
3d ago

Rider Support – Internal Fleet (They/She/He)

Barcelona, Spain (Hybrid)
4d ago

Billing Assistant (They/She/He)

Barcelona, Spain (Hybrid)
4d ago

Cyber Defense and Incident Response Engineer

Barcelona, Spain
4d ago

Intern Talent & Development Global HQ

Barcelona, Spain (Hybrid)
4d ago

Billing Assistant - Bulgarian Speaker (They/She/He)

Barcelona, Spain (Hybrid)
4d ago

Junior Billing Assistant (They/She/He)

Barcelona, Spain (Hybrid)
5d ago

Head of Executive Recruiting

Barcelona, Spain (Hybrid)
5d ago

Sales Executive Intern SMB Spain

Barcelona, Spain (Hybrid)
5d ago

Account Manager Intern Regions Spain

Madrid, Spain (Hybrid)
5d ago

Senior Associate - Employment Lawyer

Barcelona, Spain (Hybrid)
5d ago
Visa Sponsor

Senior Marketing Administrator

Barcelona, Spain (Hybrid)
1d ago
Visa Sponsor

Director, Field Marketing - North America

Barcelona, Spain (Hybrid)
US$161K - US$195K1d ago
Visa Sponsor

Senior Customer Marketing Manager

Barcelona, Spain (Hybrid)
1d ago

SDR Growth Markets - Polish speakers

Barcelona, Spain (Hybrid)
1d ago

SDR Growth Markets - Hebrew speakers

Barcelona, Spain (Hybrid)
1d ago
Visa Sponsor

Senior Growth Marketing Manager - US

Barcelona, Spain
US$123K - US$145K1d ago

SDR Growth Markets - Italy and CEE

Barcelona, Spain (Hybrid)
1d ago
Visa Sponsor

S&C - Strategy Growth

Madrid, Spain
1d ago

Senior Ghostbuster, Growth & GTM

Remote, Spain
1d ago

Regional Field Marketing Manager | LATAM

Remote, Spain
1d ago

Dutch Speaking Field Marketing Manager | DACH & Benelux

Remote, Spain
1d ago

Marketing Science Lead | Growth

Remote, Spain
1d ago

Assessor/a de Caixa - 40h Indefinit (sant Cugat del Vallès)

Barcelona, Spain
New

Asessor/a de Caixa-Reposició 40h Badalona

Barcelona, Spain
New

Personal de Supermercat 40h (barcelona)

Barcelona, Spain
New

Dependent/a de Peixatería - 40h (sant Cugat del Vallès)

Barcelona, Spain
New

Dependent/a de Peixatería - 40h Indefinit (sant Cugat del Vallès)

Barcelona, Spain
New

Caixer/a - Reposador/a 28h Tardes - Dilluns a Divendres (Barcelona Ciutat)

Barcelona, Spain
New

Caixer/a - Reposador/a Estiu - 16h Dissabtes/Diumenges (BARCELONA CIUTAT)

Barcelona, Spain
New

CAPS DE SETMANA Personal de supermercat 12h Divendres i Dissabtes - Barcelona Ciutat

Barcelona, Spain
New

Dependent/a Peixateria 40h Indefinit- Horari Partit (cornellà de Llobregat)

Barcelona, Spain
New

Borsa de Talent Peixateria (amb O Sense Experiència) - Tota Catalunya

Barcelona, Spain
New

Borsa de Talent Frescos

Barcelona, Spain
New

Fruter/a - 40h Indefinit (sant Cugat del Vallès)

Barcelona, Spain
New

Application managed by Glovo