Overview

We're hiring an Onboarding Program Lead to own the strategy, delivery, and continuous improvement of how we ramp new sales talent at Hightouch. You'll be responsible for designing world-class onboarding experiences, personally coaching new hires, measuring what great looks like, and ensuring every seller has what they need to succeed from day one.

You'll own our in-person onboarding bootcamps, build scalable coaching frameworks, establish clear ramp KPIs, and partner closely with sales leadership to iterate on what's working. The ideal candidate brings 4-6+ years of sales enablement or sales management experience with a track record of building high-impact onboarding programs that measurably accelerate time-to-productivity. This is a high-visibility role that directly shapes how we scale our revenue organization.

Key Responsibilities

Program Design & Delivery

• Own end-to-end design and facilitation of sales onboarding bootcamps, including our multi-day in-person cohort weeks
• Deliver core training sessions on product, sales methodology, competitive positioning, and industry/persona-specific messaging
• Build and iterate onboarding curriculum that balances foundational knowledge with practical, hands-on application
• Create certification standards and competency assessments that validate readiness for various sales motions

Coaching & Rep Development

• Conduct 1:1 coaching sessions with new hires to accelerate ramp and address individual development needs
• Shadow new sellers on calls and provide actionable feedback on discovery, demos, and deal progression
• Partner with frontline managers to ensure consistent coaching standards and seamless handoff post-onboarding
• Identify common struggling points and build targeted interventions to address capability gaps
• Run regular onboarding check ins with new hires 

Measurement & Continuous Improvement

• Define and track key onboarding metrics including time-to-first-meeting, time-to-close, ramp attainment, and certification completion
• Analyze cohort performance data to identify what differentiates top performers from those struggling to ramp
• Conduct regular feedback sessions with recent hires and their managers to capture insights for program iteration
• Build business cases for program investments using data on productivity gains and revenue impact

Cross-Functional Partnership

• Collaborate with Product Marketing on competitive intelligence, product releases, and market positioning updates
• Work with Sales Leadership to ensure onboarding aligns with current priorities, territory strategies, and go-to-market focus
• Partner with the Revenue Enablement Program Specialist on logistics, content updates, and operational execution
• Coordinate with Strategic Partner teams (Snowflake, Databricks, etc.) on co-sell enablement integration

Required Qualifications

Experience & Background

• 4-6+ years in sales enablement, sales training, or frontline sales management with proven ability to develop talent
• Direct experience designing and facilitating onboarding programs for B2B SaaS sales teams
• Track record of coaching individual contributors with measurable improvements in performance and ramp velocity
• Experience working with sales methodologies (MEDDPICC, Command of the Message, Challenger, SPIN, etc.) and translating them into practical application

Core Competencies

• Strong facilitation and presentation skills with ability to engage diverse audiences and make complex topics accessible
• Coaching mindset with ability to diagnose capability gaps and deliver targeted, actionable feedback
• Data-driven approach to program optimization with comfort analyzing performance metrics and deriving insights
• Proven ability to build trust and credibility with sales leaders and individual contributors alike
• Bias toward action and iteration. Comfortable shipping programs quickly and refining based on feedback

Nice to Have

• Experience in Customer Data Platform, data/analytics, or martech space
• Familiarity with tools like Gong, Seismic, Salesforce, and conversation intelligence platforms
• Background managing enablement for high-growth organizations scaling from Series B through IPO
• Direct selling experience in enterprise B2B software

***This position requires 10-20% travel to our hub locations in Denver, San Francisco, and New York.

Salary Range

The salary range for this position is $130,000- $180,000 USD per year, which is location-independent. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.