About you

• 1+ year of experience in a Call Center Support or Customer Service role.

• Exceptional written communication skills with a focus on clarity and professionalism.

• Ability to multitask.

• Tech-savvy with a quick ability to learn new tools and platforms.

• Basic Knowledge of finance

• Strong problem-solving skills and attention to detail.

• Native in Spanish but fluent in English.

Extra awesome

• Experience in a SaaS or tech support environment.

• Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom

• Basic knowledge of business management software (accounting, invoicing, HR).

What it's like to work with us

• Permanent contract

• Hybrid work model

• Short work-day on Fridays

• 26 paid vacation days 

• Free catered lunch at the office

• English/Spanish classes

• Referral program

• Continuous Training: annual budget for training for each employee

• Fully equipped kitchen with snacks, drinks, and fresh fruit

• Top-notch work equipment

• Office in front of the sea with ping pong, pool table, PlayStation…

• Interesting projects and a great work environment

• An excellent opportunity to grow with the company

• Discounts on a Gym membership

At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.