Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain, operating over 380 hotels across more than 40 countries. Founded in 1956, the company manages a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE, catering to both luxury and mid-scale leisure and business segments.

Headquartered in Palma de Mallorca, the company maintains a massive footprint across mainland Spain and the Balearic and Canary Islands. For international professionals, Meliá offers a multicultural work environment and significant opportunities for global mobility, making it a prime destination for those seeking careers in hospitality management, guest experiences, and corporate operations.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It grew rapidly through the decades to become a global hospitality giant and was the first Spanish hotel company to go public in 1996.

For international professionals

Global leader in the leisure hotel segment with properties in over 40 countries.
Offers extensive internal mobility programs allowing employees to transfer between international locations.
Provides a wide range of roles from specialized luxury guest services to corporate functions in HR, marketing, and finance.
Headquartered in Palma de Mallorca, offering significant career opportunities in the Balearic Islands.
Listed on the IBEX 35, reflecting its status as a major pillar of the Spanish economy.

Guest Concierge - Club by Meliá Palma Marina

Melia Hotels International

This job was originally posted in Spanish and automatically translated to English.

Requirements

1/2 years of experience in similar positions
Studies in tourism, public relations, marketing, hotel management or similar
Very high level of English; another language will be highly valued
Interest in the commercial area and sensitivity to detect sales opportunities
Good communication and public relations skills, proactive, customer-oriented, and a high vocation for service
Knowledge of the Office suite.

Benefits

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Guest Concierge - Club by Meliá - Melia Palma Marina (UNLIMITED COMMISSIONS)

📍 [Palma de Mallorca] | 🕐 Full-time | 💼 Permanent contract | 💸 Salary per collective agreement + competitive commissions.

Are you passionate about sales and looking for a salary without a ceiling? At Club by Meliá, your income depends on your talent.

At Meliá Hotels International, we are looking for a dynamic and results-oriented Guest Concierge to join our Club by Meliá team with the goal of proactively inviting guests to discover the Circle product in the sales room, acting as the first key link in the commercial process.

What do we offer?

Unlimited commission system: The more invitations you generate, the more you earn. Your effort and results will directly determine your salary, above the industry standard.
Work in an international and exclusive environment, representing a world-leading brand.
Professional growth opportunities in a global company.
Continuous training and tools to improve your sales performance.
Meliá group benefits.

Position Mission:

Provide a personalized, close, and high-quality service to guests during their stay, using every interaction as an opportunity to build trust and identify potential customers interested in the product, proactively inviting guests to learn about the commercial proposal in the sales room and acting as the first key link in the sales process.

Job Responsibilities

1. Provide personalized, warm, and efficient attention to guests during their stay, becoming their point of contact within the hotel.

2. Use every service interaction as an opportunity to generate conversation, create interest and trust with the guest, with the goal of achieving a natural and effective invitation to the sales room, without exercising direct commercial pressure.

3. Proactively invite guests with the appropriate profile to the sales room, highlighting the potential benefits they could obtain based on their profile and preferences.

4. Communicate relevant information obtained during contact with the guest (profile, interests, type of traveler, perceived objections) to the corresponding Sales Advisor, to facilitate a personalized sales start.

5. Perform an effective introduction between the guest and the Sales Advisor, ensuring a smooth and professional transition.

6. Collaborate with the commercial team to coordinate guest entry into the room and ensure fluid and efficient attention.

7. Accurately record invitations and the result of each in the established management tools, ensuring traceability and consistency of the process.

8. Actively participate in training, team meetings, and feedback sessions to improve interpersonal and commercial skills.

9. Contribute to the fulfillment of individual and team commercial objectives, understanding that quality service is the foundation for generating real sales opportunities.

What are we looking for?

1/2 years of experience in similar positions
Studies in tourism, public relations, marketing, hotel management or similar
Very high level of English; another language will be highly valued
Interest in the commercial area and sensitivity to detect sales opportunities
Good communication and public relations skills, proactive, customer-oriented, and a high vocation for service
Knowledge of the Office suite.

At Meliá, we are all VIPs

At Meliá Hotels International, we believe in equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness about the need to act jointly and globally.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in selection processes, we invite you to consult our recommendations on the page "Protect your application".

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

Guest Concierge - Club by Meliá - Melia Palma Marina (COMISIONES SIN LIMITES)

📍 [Palma de Mallorca] | 🕐 Jornada completa | 💼 Contrato indefinido | 💸 Salario por convenio + comisiones competitivas.

¿Te apasionan las ventas y buscas un salario sin techo? En Club by Meliá, tus ingresos dependen de tu talento.

En Meliá Hotels International, buscamos un/a Guest Concierge dinámico/a y orientado/a resultados, que se una a nuestro equipo de Club by Meliá con el objetivo de invitar de manera proactiva a los huéspedes a conocer el producto Circle en la sala de ventas, actuando como el primer eslabón clave en el proceso comercial.

¿Qué ofrecemos?

Sistema de comisiones sin límite: Cuanto más invitaciones generes, más ganas. Tu esfuerzo y resultados marcarán directamente tu salario, por encima del estándar del sector.
Trabajo en un entorno internacional y exclusivo, representando una marca líder a nivel mundial.
Posibilidades de crecimiento profesional en una compañía global.
Formación continua y herramientas para mejorar tu desempeño en ventas.
Beneficios del grupo Meliá.

Misión de la posición:

Ofrecer un servicio personalizado, cercano y de alta calidad a los huéspedes durante su estancia, utilizando cada interacción como una oportunidad para generar confianza e identificar potenciales clientes interesados en el producto, invitando de manera proactiva a los huéspedes a conocer la propuesta comercial en la sala de ventas y actuando como el primer eslabón clave en el proceso de ventas.

Funciones del Puesto

1.Brindar una atención personalizada, cálida y resolutiva a los huéspedes durante su estancia, convirtiéndose en su punto de contacto dentro del hotel.

2. Utilizar cada interacción de servicio como una oportunidad para generar conversación, crear interés y confianza con el huésped, con el objetivo de lograr una invitación natural y efectiva a la sala de ventas, sin ejercer presión comercial directa.

3. Invitar proactivamente a los huéspedes con perfil adecuado a la sala de ventas, destacando los posibles beneficios que podrían obtener según su perfil y preferencias

4. Comunicar al Sales Advisor correspondiente la información relevante obtenida durante el contacto con el huésped (perfil, intereses, tipo de viajero, objeciones percibidas), para facilitar un inicio de venta personalizado.

5. Realizar una presentación efectiva entre el huésped y el Sales Advisor, asegurando una transición fluida y profesional.

6. Colaborar con el equipo comercial para coordinar el ingreso de huéspedes a sala y asegurar una atención fluida y eficiente.

7.Registrar de forma precisa las invitaciones y resultado de cada una en las herramientas de gestión establecidas, asegurando trazabilidad y consistencia del proceso.

8. Participar activamente en formaciones, reuniones de equipo y espacios de retroalimentación para mejorar habilidades interpersonales y comerciales.

9. Contribuir al cumplimiento de los objetivos comerciales individuales y del equipo, comprendiendo que el servicio de calidad es la base para generar oportunidades reales de venta.

¿Qué buscamos?

1/2 años de experiencia en posiciones similares
Estudios en turismo, relaciones públicas, marketing, dirección hotelera o similares
Inglés muy alto, otro idioma será altamente valorado
Interés por el área comercial y sensibilidad para detectar oportunidades de venta
Buenas competencias de comunicación, relaciones públicas, proactivo, orientación al cliente y alta vocación de servicio
Conocimientos del paquete Office.

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR