Join us as a Customer Care Officer to support Qonto's clients - from fast-growing startups to established SMEs - across email, chat, and phone. You'll join a team of five, led by Edouard d'Anselme, and help maintain our 94% customer satisfaction score while handling complex, high-impact inquiries that directly affect Qonto's reputation and growth.

➡️ What you'll do

• Deliver personalised, in-depth support: Handle client inquiries across email, chat, and phone - from account questions to complex operational issues. You're the person clients trust to resolve things properly.
• Anticipate client needs and feed the product: Identify recurring pain points, flag them to Ops and Product teams, and contribute directly to improving Qonto's product through structured feedback.
• Build and improve internal processes: Set up dashboards, optimise workflows, and create new ways of solving problems using our continuous improvement methodology. Keep the team up to date on all developments.
• Handle high-profile client relationships: Support clients whose expectations are high and whose experience with Qonto matters strategically - your work directly influences retention and reputation.

➡️ What we're looking for

• Customer support experience: 2+ year in a customer support or service role handling high-profile clients. You've handled complex cases, not just ticket volume.
• Excellent communication: Strong oral and written communication skills. You adapt your tone and approach to each client - empathy and clarity in every interaction.
• Problem-solving mindset: You step back from difficult situations, identify root causes, and propose solutions. You ask for feedback and actively work to improve.
• Process improvement instinct: You don't just follow processes - you spot what's broken and fix it. You've suggested or built improvements in a previous role.
• Languages: Fluent French and English (both required).

➡️ What we can offer you

• Direct impact on Qonto's reputation: Our 94% satisfaction score isn't an accident - it's built by the team you're joining. Your interactions shape how clients perceive Qonto.
• A cross-functional feedback loop: You'll work closely with Ops and Product teams. The patterns you spot in client requests directly influence what Qonto builds next.
• A team that invests in growth: Daily case discussions, consistent feedback, and space to explore projects beyond your core responsibilities. This isn't a dead-end support role.
• Autonomy with support: A small team of five where you own your work, with a manager who's available daily and focused on your development.

➡️ Your future manager

Your manager will be Edouard d'Anselme, Lead Customer Care.

• His path? Edouard started in the banking sector, moved into B2B business, then joined Qonto as a Key Account Manager before evolving into his current role leading Customer Care. He brings both a commercial and operational lens.
• What does he bring to the team? Trust and autonomy - he gives you ownership of your work from the start. Daily meetings to discuss cases, consistent availability, and a genuine focus on skill development. He encourages you to improve daily and take on projects beyond your core responsibilities.