Scaled Accounts Director - Openbank Pay

Openbank Pay is the new checkout lending platform of the Santander Group. Openbank Pay makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe.

This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards and buy-now-pay-later with a solid expansion across different countries with global leading merchants.

Openbank Pay leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans. Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app.

Mission and responsibilities:

Openbank Pay is seeking a Long Tail Director to lead the scalable "factory model" managing a broad portfolio of small and mid-sized merchants across Europe.

This role owns the full P&L of the Long Tail segment and is responsible for building an efficient, standardized and scalable operating model that drives profitable growth while minimizing operational complexity.

The main tasks of this role will be the following:

Segment P&L Ownership

• Full accountability for the Long Tail P&L across markets.
• Drive profitable growth, margin optimization and cost efficiency.
• Monitor volumes, conversion, risk metrics and operational cost drivers at segment level.

Scalable Operating Model

• Design and implement a standardized, repeatable and automation-driven merchant management model.
• Prioritize actions based on economic impact and scalability.
• Reduce operational friction through process optimization and tooling.

Merchant Portfolio Management

• Oversee acquisition (direct channels and partnerships), activation and performance optimization of small merchants.
• Drive onboarding efficiency and time-to-live improvements.
• Implement structured performance review frameworks for the segment.

Cross-functional Coordination

• Coordinate with Product, Risk, Legal, Compliance, CDAIO, Operations and Finance.
• Ensure operational readiness and regulatory compliance across markets.
• Align product capabilities with segment needs.

Growth & Diversification

• Reduce dependency on large accounts by scaling diversified merchant base.
• Identify new verticals and geographies suitable for factory-model expansion.

To be successful in the role you must have:

• +10 years of experience in commercial leadership, merchant management or platform business models.
• Proven experience managing scalable portfolios in fintech, payments or ecommerce.
• Strong P&L ownership experience.
• Ability to design efficient, standardized commercial models.
• Strong analytical and performance management skills.
• Fluent English. Spanish is a plus.

Nice to have:

• Experience in embedded finance or API-first distribution models.
• Background in automation-driven commercial operations.
• Exposure to multi-country expansion strategies.

What do we offer?

- Joining a dynamic and agile company undergoing international expansion.

- Working in start-up mode with the support of the Santander Group.

- Competitive remuneration and attractive benefits package.

- Possibility of growth within the company and the Group.

- Collaborating on international projects in different countries.

- Excellent work environment, social clubs and frequent events.

Would you like to grow with us? Join our team!

Openbank / ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment. 

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