Company Description

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise - "when you need to be sure" - underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.

Job Description

We're looking for a Senior IT Service Delivery & Project Manager to take full ownership of a portfolio of business-critical applications, ensuring their stability, performance, and continuous evolution.

This is a high-impact, end-to-end role where you will operate at the intersection of IT service delivery and project management driving both day-to-day excellence and strategic improvements across our application landscape.

You'll work closely with technical teams, business stakeholders, and external partners, playing a key role in delivering reliable services while leading transformation initiatives.

Own Application Delivery (Run & Improve)

• Take full accountability for the end-to-end delivery of key applications (support, performance, and continuous improvement)
• Ensure services meet high standards of quality, security, and reliability
• Drive a proactive, customer-centric approach to service delivery

Lead Projects & Transformations

• Manage and deliver complex IT projects related to application enhancements, integrations, and upgrades
• Identify risks early and lead mitigation strategies to ensure successful outcomes
• Contribute to the continuous evolution of systems and processes

Coordinate & Influence Across Teams

• Lead and align cross-functional teams (internal & external) across technical and functional domains
• Act as a bridge between business and IT, translating complex topics into clear, actionable plans
• Ensure alignment with architecture, security, and operational standards

Drive Operational Excellence

• Oversee incident management, escalation processes, and service performance
• Manage IT service providers and vendors, ensuring strong delivery and accountability
• Continuously improve processes using data-driven insights and KPIs

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