Position Overview

We're looking for a Community Manager to lead the ongoing operational management and development of the social community for our Puzzle RPG product.
You will help develop and implement strategies that foster a two-way conversation between players and development. You'll dive deep into understanding the holistic and dynamic landscape of community forums, social media channels, emerging platforms, and audiences within those channels to deliver business results.
This role sits at the intersection of players and the product. You will create social media content to support live operations marketing and own and improve KPIs, including sentiment and engagement, that connect directly to product success.

What You'll Do:

• Bridge the gap between players and devs: Communicate our product vision to players and be the voice of the community for our development team by sharing insights and trends that are meaningful to product success.
• Drive community marketing: Execute engaging community-driven marketing programs and campaigns.
• Create standout content: Work with creative and strategic teams in the creation of original and dynamic content. Manage the editorial content of our owned social and community channels while owning the associated KPIs for each.
• Foster partnerships: Build and manage partnerships with content creators and internal creative teams to drive product vision storytelling.Champion the player experience.
• Partner with Customer Experience and VIP teams to optimize and improve player sentiment and retention.

What You Bring:

• 4 years of experience in a community management or social media coordination role, preferably within the games industry.
• Experience building communities in key channels such as Discord, Reddit, and private messenger platforms.
• Experience building brands on social media (Instagram, Facebook, and Twitter) with a proven track record.
• Experience in moderating community discussions with large active communities, including the creation of style guides, tone, and response strategies.
• Independent creation and successful execution of community-focused marketing campaigns tied to specific business goals such as growth, engagement, retention, reactivation, or revenue.
• Ability to identify and track relevant community KPIs and experience with social media management tools such as Sprout Social, Sprinklr, and Social Studio.
• Effective time management and project management skills
• .Excellent verbal and written communication skills.
• A Bachelor's Degree.

Bonus Points:

• YouTube experience is considered a strong asset.

What's in it for you as a Socialpointer?

• Hybrid working model: we ask you to come to our Barcelona office at least 2 days per week
• A generous 25 days of annual leave, plus public holidays
• Private medical insurance for you and your family to keep your health bar full
• Disability and life insurance
• Choose from the latest iOS or Android device when you join (phone or tablet)
• Free language lessons in English, Spanish and Catalan
• Spotify Premium to add the perfect soundtrack to your adventure
• Legendary social events and parties to let off some steam
• Take-Two Interactive employee stock purchase plan (eligibility criteria applies)
• Professional development budget for skills training

Onsite perks include:

• State of the art gym facilities
• Free breakfast, lunch, and specialty coffee
• Onsite physiotherapist and hairdresser (no wallet needed!)

The list goes on and on... so get your game on and