Location & work modality: Rubí (Spain), Full Time in-office, 5 days per week.

Start: ASAP

Type of Contract: Permanent

About Submer

Submer designs and delivers end-to-end AI datacenter infrastructure built around industry-leading liquid cooling.

We help organizations scale AI beyond the limits of traditional datacenters by enabling higher density, greater efficiency and lower environmental impact - accelerating time-to-AI from first deployment to full production.

What impact you will have

As Senior IT Support, you'll play a key role in strengthening Submer's global IT operations. Working closely with the IT Manager and guiding a small team, you'll ensure smooth IT Support & HelpDesk services for all employees. You'll also contribute to strategic IT initiatives across Networking, Datacenter, Audiovisuals, Cloud Services, and Modern Workplace.

If you enjoy taking ownership, improving processes, and being a hands-on technical leader, this role is for you.

What you'll do

• Lead L1 and L2 support for global IT operations (primarily Barcelona-based).

• Coordinate with vendors and partners for advanced (L3) support.

• Oversee inventory, ticketing systems, processes, and documentation.

• Manage onboarding/offboarding, identities, AD, access control, permissions.

• Oversee IT assets and maintenance (office, factory, datacenter).

• Drive the rollout of the Modern Workplace (Intune, Defender, Entra ID).
  

What you'll need

• 4+ years in IT Support / IT Operations / HelpDesk roles.

• Strong experience with Windows 10/11, macOS, and mobile endpoints.

• Hands-on expertise in Networking and Security.

• Solid knowledge of the O365 / Azure ecosystem.

• Good English (training provided internally).

 What we offer

• Attractive compensation package reflecting your expertise and experience.

• Restaurant Pass.

• Private Health Insurance.

• Languages classes (English).

• A healthy work environment with fresh fruits to energise and an on-site gym for active breaks.

• A great work environment characterised by friendliness, international diversity, flexibility, and friendly approach.

• You'll be part of a fast-growing scale-up with a mission to make a positive impact, offering an exciting career evolution.

Our Inclusive Responsibility

Submer is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.