We are seeking a passionate, analytical, and collaborative Strategy & Operations Analyst to act as a hands-on strategic partner to the Country Manager Italy. This role will support multiple operational, marketing, and customer-related workstreams aimed at expanding our most successful credit card products.

Key Responsibilities

• Map and document existing processes

• Identify inefficiencies and drive improvements

• Align process updates with central operations

• Analyze funnel metrics

• Review and refine email marketing campaigns

• Test new concepts and improve messaging tailored to local market requirements, working hands-on in the implementation

• Analyze customer behaviors and KPIs related to customer support, pre-collection, and card usage

• Analyze credit card pre-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimization

• Reduce customer friction and improve support processes

• Translate data insights into clear, actionable recommendations

• Support product launch planning

• Monitor launch execution

• Track early performance and optimize initiatives

Qualifications and Experience

• 2-3 years of experience in strategy, operations, consulting, or analytics roles

• Strong analytical skills and enjoyment of working with data

• Hands-on execution mindset

• Strong communication skills

• Fluency in Spanish and English

• Interest in the financial industry

Nice-to-Have:

• Banking or fintech experience

• Hands-on experience with SQL / analytics tools

• Additional languages such as Italian and/or German

What We Offer:

• High-impact collaboration in a highly international environment

• Opportunity to influence decision-making and strategy

• Ownership of strategic initiatives

• Private health insurance focused on employee wellbeing

• Meal vouchers and flexible compensation plan

• An international, professional, and collaborative work environment

• Office perks such as snacks and regular company events