Why This Role Matters

As Head of Architecture, you'll be at the epicentre of Vonage's transformation-defining the technical foundation that enables the company to compete at the frontier of communications and AI. You'll have the unique opportunity to work at the intersection of Vonage's agility and Ericsson's global scale, turning breakthrough technology into tangible business impact.

This is not a traditional enterprise architecture role. You'll be shaping the future of how enterprises communicate, collaborate, and leverage AI-powered insights, working on problems that affect millions of users globally and defining architectures that will scale to hyperscale dimensions.

Position Overview

You'll join our Chief Innovation Office (CINO) as a key member of the leadership team driving the next frontier of innovation and growth. This strategic role will define and execute the end-to-end technology strategy and common reference architecture that enables Vonage to transform disruptive technology into scalable business value.

Reporting directly to the Chief Innovation Officer, you will lead a multidisciplinary architecture team spanning AI, Enterprise/Data, IT, Developer Experience, and Telecom domains. You will inherit a team of 6 Architects distributed across the UK and Spain. You'll serve as a critical bridge between Vonage's agile innovation engine and Ericsson's massive global scale, ensuring every technology investment strengthens our competitive position and advances our strategic impact.

About the CINO Organisation

The Chief Innovation Office is a strategic organisation created to lead innovation and growth at Vonage. Working closely with partners and customers, the CINO transforms disruptive technology into scalable growth while serving as a strategic bridge that converts technology and market complexity into actionable commercial value.

Key Responsibilities

Strategic Architecture Leadership

• Define and drive the end-to-end technology strategy and common reference architecture for Vonage's product and IT platforms
• Partner with the CINO and CEO to establish target architecture that enables digital transformation and product excellence across the organisation
• Ensure technical governance and business flexibility, providing blueprints that balance innovation with operational stability
• Reorient technology investments to focus on Customer and Employee Experience (CX/EX) journeys rather than "tech for tech's sake"

Team Leadership and Development

• Lead a multidisciplinary architecture team of professionals across AI, Enterprise/Data, Enterprise/IT, Developer Experience, and Telecom domains
• Foster a culture of innovation, experimentation, and start-up agility while maintaining enterprise discipline
• Attract and develop elite architecture talent that can operate at the intersection of technology innovation and business value

Cross-Organizational Collaboration

• Collaborate closely with Ericsson stakeholders (Strategy, Technology and Research) to leverage the broader Ericsson technology portfolio
• Establish clear responsibility splits and collaboration models between CINO and business units

Required Qualifications

Experience:

• 10+ years of progressive experience in enterprise architecture, technology strategy, and related leadership roles
• Proven track record of defining and implementing large-scale technology transformations in complex, multi-business unit organizations
• Demonstrated experience leading architecture teams through digital transformation initiatives
• Strong background in enterprise SaaS technologies, cloud platforms, or telecommunications
• Experience working in or with global organisations, ideally with exposure to multiple markets and regulatory environments

Technical Domain Expertise:

• Deep experience in Enterprise IT architecture - including enterprise integration, ERP, ITSM, identity management, and IT service delivery at scale
• Experience working at the intersection of Enterprise IT, digital transformation and product/engineering - translating operational and business constraints into scalable architecture decisions

Leadership Capabilities:

• Exceptional ability to translate complex technical concepts into clear vision and actionable plans that resonate with both technical teams and business executives
• Proven collaborative leadership style that builds trust and drives alignment across diverse stakeholder groups
• Track record of building and developing high-performance technical teams
• Experience working effectively in matrix organisations with multiple reporting lines and stakeholder groups
• Ability to connect technology strategy with business outcomes and commercial value #LI-JM1