Position Overview 

As the Community Manager, you will be responsible for the ongoing operational management and development of the social community for our Puzzle RPG product. 

You will help develop and implement strategies that foster a two-way conversation between players and development; create social media content to support live operations marketing; own and improve KPI's including sentiment & engagement that connect to product success.

You will understand the holistic and dynamic landscape of community forums, social media channels, emerging platforms, and audiences within those channels that deliver business results.

What You Will Do:

• Communicate our product vision to players
• Be the voice of the community for our development team sharing insights and trends that are meaningful to product success.
• Build and manage partnerships with content creators and internal creative teams to drive product vision storytelling.
• Execute engaging community driven marketing programs and campaigns
• Work with creative and strategic teams in the creation of original and dynamic content
• Manage the editorial content of our owned social & community channels while owning the associated KPI's for each
• Partner with Customer Experience and VIP teams to optimize/improve player sentiment and retention

What You Will Bring:

• 4 years of experience in a community management or social media coordination role, preferably within the games industry
• This is a role which will require cross-geo collaboration, with the studio based out of India, while the main player base based out of the US. Hence, willingness to work during US working hours (Central or Eastern) will be highly preferred.
• Ability to identify and track relevant community KPIs
• Experience building communities in key channels such as Discord, Reddit, and private messenger platforms.
• Experience with social media management tools such as Sprout Social, Sprinklr and Social Studio
• Independent creation and successful execution of community-focused marketing campaigns with one or more specific business goals (growth, engagement, retention, reactivation, revenue)
• Experience building brands on social media [Instagram, Facebook and Twitter (YouTube experience considered an asset, but not mandatory)] with a proven track record
• Experience in moderating community discussions with large active communities, including creation of style guides, tone, response strategies
• Effective time management and project management skills
• Excellent verbal and written communication skills in English
• Bachelor's Degree

What We Offer You : 

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits