Avis Budget Group is a leading global provider of mobility solutions, operating some of the most recognized brands in the vehicle rental industry, including Avis, Budget, and Zipcar. With a presence in approximately 180 countries and thousands of locations worldwide, the company manages a massive fleet and serves millions of customers annually, ranging from leisure travelers to corporate clients. In Spain, Avis Budget Group maintains a robust network across all major airports and urban centers, making it a significant employer for international professionals. The company offers a diverse range of opportunities, from customer-facing rental sales roles that require multilingual skills to specialized corporate positions in digital marketing and analytics based in their regional hubs. Their environment is highly international, catering to a global clientele and fostering a multicultural workplace.

Founded in 1946 by Warren Avis, the company became the first car rental operation at an airport. It has since grown through various acquisitions, including the Budget Rent a Car brand and Zipcar, to become a global mobility leader.

Real Time Analyst

Avis Budget Group

Original Advert

At Avis Budget Group, we move fast-and our service needs to move with us. We're looking for a Real Time Analyst (RTA) to join our Workforce Management team in Barcelona and help ensure our contact centre operations run smoothly, efficiently, and in line with service expectations.

What you'll do

You'll be at the heart of live operations-monitoring performance, identifying risks, and taking quick action to protect service levels across our contact centre network.

Monitor real-time performance (SL, ASA, AHT, occupancy, volumes) in 15-minute intervals
Identify service risks and recommend immediate operational actions
Track and manage agent adherence and support timely corrections
Monitor intraday shrinkage (absences, delays, availability changes)
Coordinate with Team Leaders, Operations, and outsourced partners
Provide intraday updates and end-of-day performance insights
Support workforce planning with actionable operational feedback

What we're looking for

Minimum 1 year experience in WFM / Real Time / Scheduling / Operational Support (required)
Strong Excel skills and confidence working with data
Familiarity with WFM tools (NICE IEX, Verint, Calabrio or similar)
B2 English level
Fast decision-making mindset in a live operational environment
Strong communication and ability to influence without authority

Why join us

Hybrid working model.
Full-time permanent contract (39h a week).
Wellness and fun activities
VIP and rental car discounts.
Excellent and multicultural environment at the Barcelona World Trade Centre.
Health & Life insurance after 6 months.
Ticket restaurant, and free car rental after one year.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.