Barceló Hotel Group is the hotel division of the Barceló Group, one of the leading tourism companies in Spain and among the top 30 largest hotel chains worldwide. The company operates more than 250 hotels across 22 countries, managing a diverse portfolio under four distinct brands: Royal Hideaway Luxury Hotels & Resorts, Barceló Hotels & Resorts, Occidental Hotels & Resorts, and Allegro Hotels.

Headquartered in Palma de Mallorca, the group offers extensive opportunities for international professionals, particularly in guest-facing roles requiring multilingual skills and corporate positions managing global operations. With a massive footprint in Spain's most popular tourist destinations, including the Balearic and Canary Islands, the company is a major employer for those looking to build a career in the Mediterranean hospitality sector.

Founded in 1931 by Simón Barceló in Felanitx, Mallorca, the company began as a transport business before expanding into travel and hospitality. Over three generations, it has grown from a local family business into a global leader in the tourism industry.

Channel Manager

Barcelo Hotel Group

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

Royal Hideaway Luxury Hotels & Resorts
Barceló Hotels & Resorts
Occidental Hotels & Resorts
Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

What will you do?

Responsible for managing and optimizing hotel sales through different channels, prioritizing Barcelo.com and the Call Center. Likewise, optimize sales from Reservation centers, Online Agencies, GDS, L&B, and others. Work based on the fulfillment of objectives across the different channels. Must understand and respect company regulations and policies, which must serve as the basis for their work and planning. Price Management and Daily Actions • Implement price changes according to the decision of the DH / DC across all online channels, ensuring that BOB changes are correctly displayed on Barcelo.com. • Must be proficient in managing rate sheets, pricing policies, and parity. Value-Added Management on Barcelo.com • Application of Packages, Add-ons, and room Up-Selling on Barcelo.com. Management and Implementation of Individual and Corporate Offers and Campaigns • Application of corporate commercial actions and those created individually by the Hotel's DH / DC. • Plan a calendar of commercial actions per Hotel in advance based on seasons, holidays, trade fairs, and events. • Make proposals for additional Offers and Campaigns according to the Hotel's needs, always applying the company's online sales policies. • Periodically evaluate the performance of said campaigns for decision-making. Fulfillment of Objectives • Within their objectives, the chain's goal of achieving the highest sales share through our own channels (Barcelo.com and Call center) will prevail, ensuring that Barcelo.com is the main client of each Hotel. Review of Photos and Content on Barcelo.com and Other Channels • The Hotel page on Barcelo.com must always be updated in all languages with the best photos, texts, and offer details, so that all existing promotions are communicated correctly. Results Reporting • To analyze the fulfillment of objectives across all channels, results reports must be analyzed and/or prepared using available tools (FOCUS) or reports available through the Head of Own Channels: Barcelo.com + Call Centers. • Manage relevant information such as booking lead time and pick-ups. On Request Reservations • Encourage and support the validation of On Request reservation requests. Competition • Produce comparative reports on the competition (prices, positioning, current competitor marketing campaigns, etc.). Analyze the information and propose actions to optimize Hotel sales. Online Market Trends • Must stay alert to online market trends, continuously browsing search pages (Google, etc.) and maintaining contact with OTA Account Managers. Statistics • Maintain current and future production statistics for the Hotel. • Must be able to interpret sales and propose actions. • Assist in the preparation of commercial and statistical reports of interest to the Commercial Direction and Management. Commercial Actions • Must propose commercial actions, offers, and campaigns based on the information, statistics, competition, and trends handled daily. Internet Accounts • Understands and manages contracts with different Internet accounts, as well as providing concrete and updated information to the Accounting, Sales, and Management departments. • Liaise with the account managers by destination. • Enter offers into the extranet. • Manage yield, coordinate the introduction of sales stops in coordination with the Sales Dept during high season, propose price increases based on occupancy forecasts, and optimize the sale of higher categories. • Control and update information on the web pages of our Internet accounts as well as the positioning of our Hotel. • Work to ensure that positioning and star rating are optimal. • Deepen the strategy for opaque channels. Look & Book • Management of Look and Book accounts (entry of prices, yield Management, identifying promotion opportunities with the Hotel sales manager). • Sales managers of each Hotel are responsible for optimizing sales through this channel, suggesting offers and yield actions to the Channel Manager.

What are we looking for?

• University degree (tourism, marketing, or related fields). • Good level of spoken and written English. • Organized, meticulous, and analytical. • Proactive initiative. • Decision-making ability. • Ability to work under pressure and based on objectives. • Ability to execute a variety of tasks and adaptable to internal and external changes.

Your benefits:

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools

Contract type:

Regular

View original advert (Spanish)

Royal Hideaway Luxury Hotels & Resorts
Barceló Hotels & Resorts
Occidental Hotels & Resorts
Allegro Hotels

What will you do?

Encargado de administrar y optimizar la venta del Hotel a través de diferentes canales teniendo como prioridad el Barcelo.com y Call Center. Así también optimiza la venta de las centrales de Reservas, Agencias on Line, GDS, L&B y otros. Trabajara en base a cumplimiento de objetivos en los diferentes canales. Debe entender y respetar las normativas y las políticas de la empresa, las cuales deben ser la base de su trabajo y planificación. Gestión de precios y acciones diarias • Realizar los cambios de precios según decisión del DH / DC en todos los canales on line, asegurando que los cambios de BOB se visualizan correctamente en Barcelo.com. • Debe conocer el manejo de los tarifarios, políticas de precio y paridad. Gestión del valor añadido en Barcelo.com • Aplicación de Paquetes, Complementos y Up-Selling de habitaciones en Barcelo.com. Gestión e implementación de las Ofertas y Campañas individuales así como de las corporativas • Aplicación de las acciones comerciales corporativas y las creadas individualmente por el DH / DC del Hotel • Planificar con antelación un calendario de acciones comerciales por Hotel en base a las temporadas, festividades, ferias y eventos. • Realizar propuestas de Ofertas y Campañas adicionales según necesidad del Hotel y siempre aplicado las políticas de ventas online de la empresa. • Evaluar el funcionamiento periódico de dichas campañas para toma de decisiones. Cumplimiento de Objetivos • Dentro de sus objetivos prevalecerá el objetivo de la cadena de alcanzar la mayor cuota de venta a través de nuestros canales propios: Barcelo.com y Call center, asegurando que Barcelo.com sea el principal cliente de cada Hotel Revisión de fotos y contenidos Barcelo.com y otros canales • La página del Hotel de Barcelo.com deberá estar siempre actualizada en todos los idiomas con las mejores fotos, textos, detalles de ofertas, de manera que se comuniquen correctamente todas las promociones existentes. Informe de resultados • De cara a analizar el cumplimiento de los objetivos de todos los canales, se deben de analizar y/o elaborar informes de resultados apoyándose en las herramientas disponibles (FOCUS) o informes disponibles a través del responsable de Canales Propios: Barcelo.com + Call Centers. • Gestiona información relevante como son el tiempo de antelación de compra y los pick ups Reservas On Request • Fomentar y apoyar la validación de las peticiones de reservas On Request. Competencia • Realiza informes comparativos de la competencia (precios, posicionamiento, campanas de marketing actuales de la competencia, etc). Analiza la información y propone acciones para optimizar la venta del Hotel. Tendencias del Mercado On-Line • Debe estar alerta de las tendencias del mercado on line, navegando continuamente en páginas de búsqueda (Google, etc), contacto con los Account Managers de las OTAs Estadísticas • Lleva las estadísticas de producción del Hotel presentes y a futuro. • Debe saber interpretar las ventas y proponer acciones. • Asiste en la elaboración de informes comerciales y estadísticos de interés para la Dirección Comercial y para la Gerencia. Acciones Comerciales • Debe proponer acciones comerciales, ofertas, campañas, de acuerdo a las informaciones, estadísticas, competencia y tendencias que maneje cada día. Cuentas de Internet • Entiende y maneja los contratos con las diferentes cuentas de Internet así como provee de información concreta y actualizada a los Dptos de Contabilidad, Ventas y dilección. • Se relación con los responsables de las cuentas por destino • Introduce las ofertas en la extranet. • Manejo del yield, coordina la introducción de los paros de ventas previa coordinación con el Dpto de Ventas durante la temporada alta, propone aumento de precios según previsiones de ocupación, optimiza la venta de las categorías más altas. • Controla y actualiza la información de las páginas de Internet de nuestras cuentas de Internet así como el posicionamiento de nuestro Hotel. • Trabajar para que el posicionamiento y star rating sean los óptimos. • Profundizar la estrategia de los canales opacos. Look & Book • Gestión de las cuentas Look and Book (introducción de precios, yield Management, identificar oportunidades de promoción con el gerente de ventas del Hotel). • Los gerentes de ventas de cada Hotel son responsable de la optimización de venta por este canal, sugiriendo ofertas y acciones de yield al Channel Manager.

What are we looking for?

• Titulo universitario (turismo, marketing o áreas afines). • Buen nivel de Ingles hablado y escrito. • Ser ordenado, meticuloso y analítico. • Tener iniciativa. • Habilidad para tomar decisiones. • Capacidad para trabajar bajo presión y en función a objetivos. • Habilidad para ejecutar variedad de tareas y adaptable a cambios internos y externos.

Your benefits:

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including: