CaixaBank is the leading financial group in Spain and one of the most significant banking institutions in the Eurozone, serving millions of customers through an extensive network of branches and digital channels. The company operates across retail banking, insurance, and asset management, maintaining a dominant market share in the Iberian Peninsula following its 2021 merger with Bankia.

With its legal headquarters in Valencia and major operational hubs in Barcelona and Madrid, CaixaBank offers a vast array of career paths ranging from local branch management to highly specialized corporate functions. For international professionals, the bank is particularly relevant in areas such as cybersecurity, fintech, data analytics, and sustainable finance, where it seeks to integrate global best practices into its digital transformation strategy.

Founded in 1904 as Caja de Ahorros y Pensiones de Barcelona ('la Caixa'), the institution transitioned to a publicly traded bank in 2011. In 2021, it completed a landmark merger with Bankia, solidifying its position as the largest bank in the Spanish domestic market.

Personal Banking Manager Connecta Girona

CaixaBank

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

Perseverance, initiative, commitment, and teamwork
Skill in relational selling and customer focus.
Mastery of digital services with a focus on helping and guiding customers in digital operations.
Mastery of the product and service portfolio.

Job Description

What projects do we develop?
Marketing of products and services with a focus on achieving results and meeting commercial objectives.
Offering better customer service through increased contactability and greater specialization.
Improving the customer experience by adapting to their channel preferences and moment of contact.
Anticipating and being proactive regarding the current and future needs of customers.
Working in a team to achieve common objectives.
Promoting good commercial practices and collaborating in them.
Minimum Requirements
Perseverance, initiative, commitment, and teamwork.
Skill in relational selling and customer focus.
Mastery of digital services with a focus on helping and guiding customers in digital operations.
Mastery of the product and service portfolio.
What do we offer?
Job profile
Deep knowledge of customers and economic sectors, specialized in banking products and services. Ability to anticipate commercial opportunities, manage customer portfolios, and ensure regulatory compliance, offering personalized and high-quality financial advice.Competencies
H CUSTOMER SERVICE QUALITYH COMMERCIAL SYSTEMATICSH CUSTOMER RELATIONSHIP MODELH BANKING AND/OR FINANCIAL PRODUCTS AND SERVICESH CLOSING SALES, NEGOTIATION AND AGREEMENTSH COMMERCIAL AND CUSTOMER PORTFOLIO MANAGEMENTS.1.4 ALLIANCES - COMMUNICATIONS.2.1 HUMANISM - COMMUNICATION AND EMPATHYH RISK PROCESSES, POLICIES AND OPERATIONSH FINANCIAL ADVISINGH KNOWLEDGE OF CUSTOMERS AND SECTORSH SALES BASED ON PRODUCT COMBINATIONH TAX NORMS AND REGULATIONS.1.1 ALLIANCES - COLLABORATION AND TRANSVERSALITYS.1.3 ALLIANCES - INFLUENCES.1.2 ALLIANCES - CUSTOMER ORIENTATIONS.2.2 HUMANISM - TEAM LEADERSHIP AND DEVELOPMENT / SELF-LEADERSHIPS.4.1 ANTICIPATION - ANTICIPATION AND CHANGE MANAGEMENTS.3.1 EMPOWERMENT - FOCUS ON RESULTSH "SENIOR" PRODUCTS AND SERVICESS.5.1 DIVERSITY - PROMOTING DIVERSITYH ANTICIPATION AND PROACTIVE IDENTIFICATION OF COMMERCIAL OPPORTUNITIESH COMMERCIAL TOOLSH INTERNAL REGULATIONS AND ANTI-MONEY LAUNDERING PROCEDURESH FINANCIAL ENVIRONMENTH IA LITERACY