At DHL Supply Chain, we believe that logistics is more than just moving goods - it's about connecting people, improving lives, and enabling global business to thrive.

As part of the world's leading logistics company, you will join a team driven by innovation, collaboration, and a strong commitment to excellence. Within our LLP environment, you will work in a dynamic and international setting, where every day brings new challenges and opportunities to grow, make an impact, and drive real value for our customers.

Role Purpose

The Carrier Manager plays a key role in ensuring the optimal selection, performance, and development of transport providers across multimodal logistics operations.

This position is responsible for managing carrier relationships, driving performance through KPIs, and ensuring full compliance with DHL and customer standards.

The role acts as a strategic link between Operations, Planning, Procurement, and external partners, contributing to cost efficiency, service quality, and continuous improvement within the supply chain.

Key Responsibilities

• Collaborate closely with LLP Operations, Planning, central Procurement (PCM) teams, and customers to identify and secure the most suitable and cost-effective transport providers across regions and lanes.

• Own and manage carrier performance through KPIs, ensuring accurate tracking, reporting, and the implementation of corrective action plans where needed.

• Establish and lead regular carrier review processes, fostering strong partnerships and continuous performance improvement.

• Identify, evaluate, and onboard new carriers to ensure capacity, competitiveness, and service excellence.

• Ensure all carriers comply with LLP and customer standards, including Quality, Security, Operational, and Corporate requirements, in line with contractual obligations.

• Monitor carrier service delivery against contractual commitments and provide recommendations for improvement or replacement when necessary.

• Define and drive the carrier strategy for the account (short, medium, and long term), aligning with procurement and business objectives.

• Support continuous optimization of transport networks, contributing to efficiency, cost control, and service reliability.

Requirements

• Fluent English (mandatory).

• Degree or diploma in Logistics, Supply Chain, or Freight Forwarding.

• Proven experience in carrier/supplier management, including selection, evaluation, and relationship management.

• Minimum 5 years of experience in logistics operations within a multimodal environment (Road, Air, Ocean, Courier).

• Strong knowledge of carrier performance management, including KPIs and reporting.

• Experience in Ocean Freight and collaboration with shipping lines is considered a strong asset.

• Strong stakeholder management and customer relationship skills.

• Experience in account management and working within international, matrix organizations.

• Analytical mindset with strong problem-solving capabilities.

Why Join Us

At DHL Supply Chain, you will be part of a global leader where innovation, collaboration, and continuous improvement drive everything we do.

You will have the opportunity to work in a dynamic international environment, managing strategic carrier relationships and contributing directly to high-impact supply chain solutions.

Is Logistics your passion? Logistics is the future!

Are you a motivated, organized professional looking for an exciting opportunity in a fast-paced environment? Would you like to be part of a committed team that makes a real difference for customers and colleagues?

If you are ready to take the next step and drive impact in a global logistics leader... we are looking for you.