EDP (Energias de Portugal) is a global energy major and a world leader in the renewable energy sector, operating as one of the largest wind power producers globally. The group is present in over 20 countries and is heavily focused on the energy transition, specializing in electricity generation, distribution, and commercialization with a strong emphasis on decarbonization.

In Spain, EDP maintains a significant presence with its national headquarters in Oviedo and major corporate offices in Madrid. The company is a key employer for international professionals in engineering, renewable energy technology, and global business services, often utilizing English as a primary language for its international projects and cross-border operations.

EDP was founded in 1976 in Lisbon, Portugal, through the merger of several Portuguese power companies. It expanded into the Spanish market significantly in the early 2000s through the acquisition of Hidrocantábrico.

For international professionals

EDP operates a Global Business Services (GBS) hub in Spain, which frequently recruits for finance, tax, and accounting roles.
The company is a global leader in sustainability, making it a top choice for professionals looking to work in the green energy transition.
While the Spanish headquarters is located in Oviedo (Asturias), the company has a widespread operational footprint across Madrid and the Basque Country.
EDP offers structured internship programs and 'Spontaneous Application' portals, indicating a proactive approach to talent acquisition.
English is widely used in technical and global corporate functions, though Spanish is generally required for local regulatory and operational roles.

Administrative Assistant | Exclusive Vacancy for People with Disabilities (PwD)

EDP España

This job was originally posted in Portuguese and automatically translated to English. You'll most likely need Portuguese to apply.

Job Description

In distribution, we serve more than 3.6 million customers in the states of São Paulo and Espírito Santo, with 24,421 GWh of energy distributed in 2020. We value the quality of the electricity supply, with the best indicators in the country, excellence in customer service, and the safety of our workforce and the population, a topic in which we are a national reference. Our company is part of EDP, a global energy group present in approximately 30 markets, with a particular emphasis on renewable energies. With over 45 years of experience, we have consolidated a relevant presence in the global energy scene, based on the commitment to be fully green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and our heart to drive a better tomorrow.

Job Mission

Act in customer service and support, ensuring the efficient handling of requests, clarification of doubts, and monitoring of demands, contributing to the quality of service, compliance with deadlines, and customer satisfaction.

Main Activities

Provide specialized service through different communication channels, offering support and guidance to customers.
Receive, analyze, record, and monitor requests, ensuring the correct routing and resolution of demands.
Perform activities related to the update and consultation of registration and operational information.
Interact with internal areas to monitor and resolve customer requests.
Monitor deadlines and ensure compliance with established processes and procedures.
Support the preparation of responses, treatments, and monitoring of administrative and operational demands.
Act with a focus on service quality, seeking the resolution of requests in the shortest time possible.
Comply with policies, norms, internal procedures, and regulatory requirements applicable to the role's activities.

Mandatory Requirements

Completed high school education.
Experience in customer service, administrative support, or related activities.
Knowledge of basic computing (Office Package, email, and corporate tools).
Good verbal and written communication.

Valued Competencies

Commitment and responsibility.
Ease of learning.
Curiosity and interest in acquiring new knowledge.
Organization and attention to detail.
Agility and proactivity in resolving demands.
Interpersonal relationship skills and teamwork.
Customer focus and quality of service.

Equal Opportunities for All
Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring that all candidates are treated fairly throughout the recruitment process. We value and welcome all people, committing to fostering a sense of belonging for every member of the EDP group.

Need more reasons to apply?
As one of the best employers, we:
Empower our employees with a positive and innovative work environment that promotes collaboration and agile decisions;
Respect and value every person, offering a flexible, healthy, and inclusive workplace with a range of attractive benefits;
Provide a meaningful work experience and prepare our employees for future challenges through different development opportunities and internal mobility.

Our achievements:

Certification as one of the best employers by the Top Employers Institute
Presence in the Bloomberg Gender-Equality Index
Global certification as a family-responsible company by Fundación Másfamilia
Recognition as one of the 100 best places to work by the Houston Chronicle

Discover our tips to improve your performance during the selection process and apply by 07/20/2026 if you believe you are the right person for this opportunity.

Location: Grande Vitória - ES

View original advert (Portuguese)

Na distribuição, atendemos mais de 3,6 milhões de clientes nos Estados de São Paulo e Espírito Santo, com 24.421 GWh de energia distribuída em 2020. Prezamos pela qualidade do fornecimento de energia elétrica, com os melhores indicadores do país, pela excelência no atendimento aos nossos clientes e pela segurança de nossa força de trabalho e da população, tema em que somos referência nacional. Nossa empresa faz parte da EDP, um grupo energético global presente em cerca de 30 mercados, com ênfase particular nas energias renováveis. Com mais de 45 anos de experiência, temos consolidado uma presença relevante no cenário energético mundial, baseando-nos no compromisso de ser totalmente verde até 2030, liderando a transição energética. Com mais de 13.000 colaboradores ao redor do mundo, estamos comprometidos em usar nossa energia e nosso coração para impulsionar um amanhã melhor.

Missão do Cargo

Atuar no atendimento e suporte a clientes, garantindo a tratativa eficiente de solicitações, esclarecimento de dúvidas e acompanhamento de demandas, contribuindo para a qualidade do atendimento, cumprimento dos prazos e satisfação dos clientes.

Principais Atividades

Realizar atendimento especializado por diferentes canais de comunicação, prestando suporte e orientações aos clientes.
Receber, analisar, registrar e acompanhar solicitações, assegurando o correto direcionamento e resolução das demandas.
Executar atividades relacionadas à atualização e consulta de informações cadastrais e operacionais.
Interagir com áreas internas para acompanhamento e solução de solicitações dos clientes.
Monitorar prazos e garantir o cumprimento dos processos e procedimentos estabelecidos.
Apoiar a elaboração de respostas, tratativas e acompanhamentos de demandas administrativas e operacionais.
Atuar com foco na qualidade do atendimento, buscando a resolução das solicitações no menor prazo possível.
Cumprir políticas, normas, procedimentos internos e requisitos regulatórios aplicáveis às atividades da função.

Requisitos Obrigatórios

Ensino médio completo.
Experiência com atendimento ao cliente, suporte administrativo ou atividades correlatas.
Conhecimento em informática básica (Pacote Office, e-mail e ferramentas corporativas).
Boa comunicação verbal e escrita.

Competências Valorizadas

Comprometimento e responsabilidade.
Facilidade de aprendizado.
Curiosidade e interesse em adquirir novos conhecimentos.
Organização e atenção aos detalhes.
Agilidade e proatividade na resolução de demandas.
Capacidade de relacionamento interpessoal e trabalho em equipe.
Foco no cliente e qualidade no atendimento.

Igualdade de Oportunidades para Todos
Nossa visão é que cada pessoa combine suas características únicas e experiências para cumprir nossa missão de criar uma nova energia para o planeta. Somos um empregador inclusivo, garantindo que todos os candidatos sejam tratados de forma justa ao longo do processo de recrutamento. Valorizamos e acolhemos todas as pessoas, comprometendo-nos a fomentar um sentimento de pertencimento para cada membro do grupo EDP.

Precisa de mais motivos para se candidatar?
Como um dos melhores empregadores, nós:
Capacitamos nossos colaboradores com um ambiente de trabalho positivo e inovador que promove colaboração e decisões ágeis;
Respeitamos e valorizamos cada pessoa, oferecendo um local de trabalho flexível, saudável e inclusivo com uma gama de benefícios atraentes;
Proporcionamos uma experiência de trabalho significativa e preparamos nossos colaboradores para os desafios futuros por meio de diferentes oportunidades de desenvolvimento e mobilidade interna.

Nossas conquistas:

Certificação como um dos melhores empregadores pelo Instituto Top Employers
Presença no Bloomberg Gender-Equality Index
Certificação global como empresa familiarmente responsável pela Fundación Másfamilia
Reconhecimento como um dos 100 melhores lugares para trabalhar pelo Houston Chronicle