·Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support

·Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies

·Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors

·Assist in the installation, configuration, and maintenance of Linux-based software applications

·Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops

·Apply patches and updates to Linux servers as necessary to keep systems up to date and secure

·Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved

·Proficiency with Linux command-line tools and utilities

·Basic knowledge of ticketing tools (Jira, ServiceNow)

·Hands-on experience using Git for version control

·Working knowledge of containerization tools (Docker, Podman, container)

·Exposure to orchestration platforms (Kubernetes, OpenShift/OCP)

·Familiarity with configuration management and automation using Ansible

·Awareness of monitoring and visualization tools (Prometheus, Grafana)

·Strong problem-solving and troubleshooting skills

·Effective communication and interpersonal abilities

·Team-oriented mindset with adaptability to shifting priorities

·Willingness to work in shifts to provide 24x7 support