5d ago
Head of KYCB Operations (Southern Europe)
Head of KYCB Operations (Southern Europe)
Original Advert
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
------------------------------------------------------------------------------------------------------
Join us as Head of KYCB Operations - Southern Europe and lead the scaling of our operations across Italy, Spain, and Portugal. You will partner closely with our Managing Director - Southern Europe, senior leaders and cross-functional teams to replicate our successful regional structure and ensure we balance operational efficiency with strict compliance and superior customer experience.
👩💻🧑💻 As a Head of KYCB Operations (Southern Europe) at Qonto, you will
• Lead and scale the KYCB operations for three key markets (Italy, Spain, Portugal), adapting our global standards to local regulatory requirements.
• Manage and develop a team of Team Leads as an experienced manager of managers, driving high performance and supporting their continued growth and effectiveness in role.
• Drive operational performance to achieve ambitious targets across conversion, compliance (initial & periodic due diligence), and customer satisfaction.
• Partner with the Managing Director to align operational execution with the strategic growth goals of the Southern European region.
• Oversee BPO relationships and external partners to handle volume fluctuations and support the scaling of the Italian market specifically.
🤔 What you can expect
• Market Context: You will be joining at a pivotal time to replicate the organizational structure we successfully built in France and Germany, with a specific focus on the growth of the Italian market.
• Methodologies: You will work in a fast-paced environment that relies heavily on Lean management principles, visual management, and continuous improvement.
• Tools: You will use banking back-office tools such as Forest admin, traditional ticketing tools like Zendesk, and Notion for project management.
• Team: You will be part of a transparent, thorough, and caring team that values problem-solving and operational excellence.
🤝 About your future Manager
Your manager will be Tannia Alexandra Rojas Quiroga, our Head of KYC/KYB.
• Her path? Tannia has had an impressive journey at Qonto. She joined us in 2019 as a Customer Success Officer and rapidly evolved through the ranks-from Team Lead to Head of Customer Success-before taking on her current role as Head of KYC/KYB. Prior to Qonto, she spent over four years at b2s in various roles, rising to Production Manager where she led large teams and optimized operational performance.
• What she can bring to the team? Tannia is a quality-driven leader who excels at transforming standard procedures into engines for constant improvement. With a strong background and deep expertise in operations and coaching, she is passionate about developing her team members and empowering them to grow. Her approach combines a strategic vision for scalability with a hands-on commitment to operational excellence.
🏅 About You
• Experience: You have at least ~10+ years of total professional experience, with a minimum of ~3 years of experience managing people managers (not just individual contributors).
• Industry Knowledge: You have a strong background in Fintech or Payments, with deep expertise in KYC, KYB, and AFC (Anti-Financial Crime) regulations.
• Operational Skills: You have experience managing BPO (Business Process Outsourcing) partners and have successfully managed larger teams or scaled operations in a high-growth environment.
• Mindset: You are a structured problem-solver who takes ownership of complex topics and can navigate regulatory frameworks beyond just reading the rules.
• Languages: You are fluent in English and Italian. Proficiency in Spanish or Portuguese is a strong plus.
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
------------------------------------------------------------------------------------------------------
On average, our hiring process lasts 20 working days. More information on our candidate journey here
------------------------------------------------------------------------------------------------------
🔒 Your security matters to us
Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com)
Application managed by Qonto