Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Patient Operations Center Agent

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are looking for professionals who want to grow, innovate, and be part of a team where excellence is a daily practice.

Join our team

Vacancy: Patient Operations Center Agent (call center)
Location: Álcazar de San Juan

Provide personalized appointment scheduling or information via telephone or any other channel available to the user.
Manage the scheduling of requests for medical acts requested by hospital physicians.
Manage the processing of necessary authorizations for the patient, both by telephone and through internet portals or via email.
Offer a quality, personalized service oriented toward satisfying the needs of our external and internal clients (healthcare and non-healthcare staff).
Identify and propose action points in the service aimed at achieving constant improvement of perceived quality.
Perform administrative tasks inherent to a customer service department, such as emails, tickets, or interdepartmental management.
Offer value-added actions proactively to the client in every contact, aimed at highlighting the group's differential healthcare service.

Training in Administration is valued.
Telephone Excellence.
Advanced Office software skills.
Immediate availability.
At least 1 year of experience in a similar position.
Competencies: Teamwork, Responsibility, Commitment, Productivity, Quality / Excellence, Customer Orientation.

Temporary contract with possibilities of conversion to permanent.
39h workday - Afternoon and/or split shift.
Immediate incorporation into a collaborative and specialized work team.
Salary according to collective agreement.
An environment that boosts your development
You will have the support of a highly experienced team that will help you strengthen your skills and advance in your career.
Continuous training: we will stimulate your learning and development through our University and our specific training plans, which will allow you to develop personally and professionally.
We think about your well-being
Access to our health and wellness care program which includes initiatives such as:
Health care: physical and mental wellness plans (access to medical care services, health maintenance programs, as well as psychological support).
Financial care: flexible remuneration programs, facilities for salary management, and exclusive discounts.
Family care: projects focused on promoting a healthy life and the balance between personal and professional life.
Volunteering program.
We are waiting for you!

View original advert (Spanish)

Buscamos profesionales, que quieran crecer, innovar y formar parte de un equipo donde la excelencia es el día a día.

Únete a nuestro equipo

Vacante: Agente Centro de Operaciones del Paciente (call center)
Ubicación: Álcazar de San Juan

Ofrecer atención personalizada de citación o información por teléfono o cualquier otro canal que tengamos a disposición del usuario.
Gestionar la citación de las peticiones para los actos médicos solicitados por los facultativos de los hospitales.
Gestionar el trámite de las autorizaciones necesarias para el paciente tanto de forma telefónica como a través de los portales de internet o vía correo electrónico.
Ofrecer un servicio de calidad, personalizado y orientado a satisfacer las necesidades de nuestros clientes externos e internos (personal asistencial, no asistencial).
Identificar y proponer puntos de acción en el servicio orientados a conseguir la mejora constante de la calidad percibida.
Efectuar tareas administrativas propias de un servicio de atención al cliente, emails, ticket o gestión interdepartamental.
Ofrecer en cada contacto acciones de valor añadido de forma proactiva al cliente orientadas a poner en valor el servicio diferencial asistencial del grupo.