Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are looking to incorporate a Customer Service Agent with outstanding communication and problem-solving skills. Your main objective will be to ensure user satisfaction through efficient, empathetic, and proactive service, promoting loyalty and reinforcing the brand image.

Multichannel Customer Service: Manage inquiries, complaints, and requests for information regarding energy products and services via telephone, email, and chat, offering personalized solutions.

Efficient Transaction Management: Process key procedures such as non-payments, documentation updates, and contractual modifications (changes in power, ownership, bank account, cancellations, etc.) in an agile and accurate manner.

Recording and Tracking: Integrate and report all requirements and incidents in the company's CRM system until their total resolution.

Regulatory Compliance: Ensure that all management complies with current energy sector and consumer protection regulations in Spain.

Education: Intermediate or Higher Degree in Administration, Communication, or related fields. Specific training in customer service will be positively valued.

Experience: Minimum 1-2 years in customer service positions; previous experience in the energy or services sector is highly valued.

Technical Skills: Proficiency in CRM tools and office suites (Office/Google Workspace).

Key Competencies: High empathy, active listening, resilience, customer orientation, analytical capacity, and problem-solving under pressure.
Excellent time management, information organization, and ability for teamwork and interdepartmental collaboration.

Salary: 19,000€

Working hours: Monday to Friday, business hours.

Contract type: Permanent contract.

Benefits: All legal benefits included.

Professional Development: Real opportunities for continuous training and growth within the organization.

Work environment: Dynamic, collaborative, innovative environment with an excellent workplace atmosphere.

View original advert (Spanish)

Buscamos incorporar un Agente de Atención al Cliente con habilidades destacadas en comunicación y resolución de problemas. Tu objetivo principal será garantizar la satisfacción de los usuarios a través de una atención eficiente, empática y proactiva, promoviendo la fidelización y reforzando la imagen de la marca.

Atención al Cliente Multicanal: Gestionar consultas, reclamaciones y solicitudes de información sobre productos y servicios energéticos a través de teléfono, correo electrónico y chat, ofreciendo soluciones personalizadas.

Gestión Eficiente de Transacciones: Tramitar de forma ágil y precisa procesos clave como impagos, actualización de documentación y modificaciones contractuales (cambios de potencia, titular, cuenta bancaria, bajas, etc.).

Registro y Seguimiento: Integrar y reportar todos los requerimientos e incidencias en el sistema CRM de la empresa hasta su total resolución.

Cumplimiento Normativo: Asegurar que todas las gestiones cumplan con la normativa vigente del sector energético y de protección al consumidor en España.

Formación: Grado Medio o Superior en Administración, Comunicación o áreas afines. Se valorará positivamente la formación específica en atención al cliente.

Experiencia: Mínimo 1-2 años en puestos de atención al cliente, valorándose muy positivamente la experiencia previa en el sector energético o de servicios.

Habilidades Técnicas: Manejo de herramientas CRM y paquetes ofimáticos (Office/Google Workspace).

Competencias clave: Alta empatía, escucha activa, resiliencia, orientación al cliente, capacidad de análisis y resolución de problemas bajo presión.
Excelente gestión del tiempo, organización de la información y capacidad para el trabajo en equipo y la colaboración interdepartamental.

Salario:19000€

Jornada laboral: De lunes a viernes, horario comercial.

Tipo de contrato: Contrato indefinido.

Beneficios: Todos los beneficios de Ley incluidos.

Desarrollo Profesional: Oportunidades reales de formación continua y crecimiento dentro de la organización.

Ambiente de trabajo: Entorno dinámico, colaborativo, innovador y con un excelente clima laboral.