• Collaborate with global key account teams to design and deliver tailored air‑freight logistics solutions

• Coordinate with central pricing teams to create synergies between existing and potential business

• Prepare fast, complete, and standardized spot quotations, including all relevant cost components

• Respond to ad‑hoc customer requests with accurate and competitive offers

• Maintain close communication with Rhenus origin and destination offices

• Oversee full execution of awarded shipments to ensure on‑time delivery and customer satisfaction

• Work confidently with quoting platforms such as Transporeon, Easy4Pro, B4NL, and Freightender

• Monitor and follow up on all spot quotes, track conversion success, and maintain data accuracy

• Coordinate and respond to client‑specific inquiries in line with account expectations

• Ensure compliance with Rhenus SOPs and alignment with local station procedures

• Build and maintain a detailed database of country‑specific shipping requirements

Internal Collaboration

• Daily interaction with Global Key Account Management

• Close coordination with Central Pricing and Local Operations teams

• Interface with Customer Solutions and Regional Control Tower teams

• Regular communication with Rhenus branches at origin and destination

Carrier Coordination & Escalation

• Liaise with global and regional carriers for pricing and service alignment

• Ensure spot availability and escalate issues when needed

• Monitor and resolve irregularities such as schedule changes or service disruptions

• KPI & Data Management

• Support accurate tracking of spot quotation success rates

• Maintain high data quality and ensure timely updates in internal tools and TMS

• Align with KPI frameworks for response time, quote accuracy, and booking follow‑up

• Ensure accurate CRM data, shipment details, and DG information (if applicable)
  

Documentation Management

• Ensure timely collection and completion of customer‑specific documentation

• Maintain proper records of quotations, awards, and shipment execution timelines

• Align documentation processes with global key account requirements

• Strong understanding of international freight forwarding, especially air freight
• Customer‑focused, proactive, and detail‑oriented
• Excellent communication and coordination skills across regions
• Comfortable with digital tools and pricing platforms
• Team‑oriented and adaptable in a fast‑paced environment
• Bachelor's degree in Logistics, Supply Chain, or equivalent experience
• 3-5 years of air freight experience (pricing or operations preferred)
• Familiarity with market rates, procurement, and airline service levels
• Fluent in English; additional European languages are a strong asset