Field Technician for updates - Galicia

Responsibilities

• Perform updates in compliance with existing regulations and internal processes.
• Provide exemplary customer service, escalate technical concerns, and provide satisfaction when necessary, maintaining accountability until resolution.
• Build solid relationships with internal customers that support and drive business growth and operational efficiencies, while maintaining high levels of customer satisfaction.
• Maintain accurate documentation, reports, and records in our customer service management systems, complying with KPIs and medical device regulations.
• Efficiently manage short- and long-term planning for the assigned region, ensuring proper time management.
• Strictly adhere to and comply with departmental processes, BD quality systems, and BD health and safety standards required by the organization and customers.
• Comply with company Health and Safety policies, quality procedures, i.e., SWI (Standard Work Instructions), and protocols.
• Participate in and successfully complete all mandatory training programs in a timely manner, aligned with professional, work, and personal development goals.
• Provide support in investigations of customer complaints and any other issues that may arise.
• Work with the GCS team leader during the evaluation process, setting goals and objectives to achieve effective personal development.
• Support revenue growth, cost savings, and operational efficiency, while maintaining high customer satisfaction.
• Provide support and constructive feedback to drive continuous improvement of service operations, maintaining focus on complaints.

Salary range for the position: EUR 42,000 - 52,000

€32,700.00 - €52,350.00 EUR Annual

EUR 32,700–52,350 per year

The ideal candidate will be based in Vigo.

full-time

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

• Engineering degree and/or higher-level vocational training, or equivalent professional experience. Training in Computer Engineering, Electrical or Electronic Engineering, or a Higher Technician degree in Systems, Electronics, or Electricity is valued.
• Experience in a hospital environment and/or clinical engineering. Experience with Pyxis products is valued.
• Solid IT experience and knowledge, including Windows operating systems, network technologies, troubleshooting, and configuration. (CompTIA Network+ certification is desirable).
• Customer-focused with a proven track record of delivering high-quality service and repairs in high-volume environments.
• Strong interpersonal and professional skills, with the ability to communicate, promote, and sell service-related products and value propositions.
• High level of English.
• Valid driver's license.
• Willingness to travel.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

.

ESP San Agustin del Guadalix

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

Responsabilidades

• Realizar actualizaciones cumpliendo con la regulación existente y los procesos internos.
• Proporcionar un servicio al cliente ejemplar, escalar preocupaciones técnicas y de satisfacción cuando sea necesario y mantener la responsabilidad hasta la resolución.
• Construir relaciones sólidas con clientes internos que apoyen y fomenten el crecimiento comercial y las eficiencias operativas, manteniendo altos niveles de satisfacción del cliente.
• Mantener documentación precisa, informes y registros en nuestros sistemas de gestión de servicio al cliente, cumpliendo con los KPI y la normativa de dispositivos médicos.
• Gestionar la planificación a corto y largo plazo de manera eficiente sobre la región asignada, asegurando el uso adecuado del tiempo.
• Respetar estrictamente y cumplir con los procesos departamentales, los sistemas de calidad de BD y las normas de salud y seguridad requeridas por la organización BD y los clientes.
• Cumplir con las políticas de Salud y Seguridad de la empresa, los procedimientos de calidad, es decir, SWI (Instrucciones Estándar de Trabajo) y protocolos.
• Participar y completar con éxito y en tiempo todos los programas de formación continua obligatorios en desarrollo profesional, acordes con los objetivos laborales y de desarrollo personal.
• Proporcionar apoyo en las investigaciones sobre las quejas de los clientes y cualquier otro problema que pueda surgir.
• Trabajar con el líder del equipo GCS durante el proceso de evaluación, estableciendo objetivos y metas para proporcionar un desarrollo personal efectivo.
• Apoyar el crecimiento de los ingresos, el ahorro de costes y la eficiencia operativa, manteniendo al mismo tiempo una alta satisfacción del cliente
• Apoyar y proporcionar retroalimentación constructiva para impulsar la mejora continua del funcionamiento del servicio, manteniendo el foco en las reclamaciones.

Rango salarial del puesto: EUR 42,000 - 52,000

€32,700.00 - €52,350.00 EUR Annual

EUR 32,700–52,350 per year

El candidato/a ideal estará basado en Vigo.

full-time

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

• Ingeniería y/o Formación Profesional de grado medio o superior o experiencia profesional equivalente. Valorable Formación en Ingeniería informática, Eléctrica o electrónica o Tecnico Superior en Sistemas, electrónica o electricidad.
• Experiencia en entorno de Hospital y/o electromedicina. Valorable experiencia con productos Pyxis.
• Sólida experiencia y conocimientos en TI, incluyendo sistemas operativos Windows, tecnologías de redes, resolución de problemas y configuración. (Deseable certificación CompTIA Network+).
• Enfoque al cliente y un historial demostrado de prestación de un servicio y reparación de alta calidad en entornos de alto volumen.
• Fuertes habilidades interpersonales y profesionales, con capacidad para comunicar, promover y vender productos y propuestas de valor relacionados con servicios.
• Nivel de inglés alto
• Permiso de conducir en regla.
• Disponibilidad para viajar.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

.

ESP San Agustin del Guadalix

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information