Job Req Number: [[id]]Time Type: [[cust_timetype]]

Key Tasks & Deliverables

Operational and Team Management:

Oversee assigned countries migrated into MNL ISSC Customs team.
Strategize to drive process optimization, accountability, and ownership
Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
Provide guidance on process design and optimization
Propose process changes where needed to drive efficiency and improve execution
Act as an ambassador of BSS MNL ISSC.
Prepare and present performance report to internal and external stakeholders
Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders
Maintain all areas of Health and Safety relevant to the working environment & staff teams.
Planning and organization of resources planning and requirements
Escalation of irregularities to Business Support Services Manager for Customs
Perform weekly coaching with team leads
Take the lead to help resolve reoccurring issues
Drive continuous improvement of the team and related processes.
Work under the direction of superiors
Drives completion of tasks and processes within agreed SLA to leaders and members

Proactively find means to deliver and raise the performance of the teams managed
Actively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching:
Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
Motivate and inspire team leaders and members
Lead by setting a good example (role model) - behavior consistent with words
Facilitate problem solving and collaboration
Maintain healthy group dynamics
Intervene when necessary to aid the group in resolving issues
Help keep the team focused & on track
Ensure to meet KPI Targets
Implementation support (off- / on-site) for the migration of countries under Customs team.
Resolution of issues on operational level and address employee performance & conduct as needed

DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.