Enterprise Rent-A-Car is a global leader in the transportation and car rental industry, operating as a primary brand under the Enterprise Mobility umbrella. With a presence in over 90 countries and a fleet of millions of vehicles, it is one of the largest mobility providers worldwide, offering services ranging from car sharing and local rentals to commercial truck leasing.

In Spain, Enterprise maintains an extensive network of over 100 locations, including major airports and city centers across the peninsula and the Balearic and Canary Islands. The company is highly relevant for international professionals due to its structured Management Training Program and its frequent need for multilingual staff to serve a global customer base. Their culture is built on a promote-from-within philosophy, making it a stable entry point for those looking to build a long-term career in operations and management within the Spanish market.

Founded in 1957 by Jack Taylor in St. Louis, Missouri, the company was originally named Executive Leasing Company before becoming Enterprise in 1969. It entered the Spanish market in the early 2000s and significantly expanded its footprint through the acquisition of Atesa in 2012.

For international professionals

Offers a renowned Graduate Management Training Program that provides a structured path to leadership roles in Spain.
High demand for multilingual candidates, particularly in high-traffic tourist regions like the Balearic Islands, Costa del Sol, and Barcelona.
Extensive geographic footprint with offices in nearly every major Spanish city, allowing for potential internal mobility between regions.
Strong focus on internal promotion, with the majority of the company's senior management having started in entry-level rental positions.
Regularly hires for seasonal and permanent roles, providing opportunities for both short-term experience and long-term career development.

Claims Management Administrator (Temporary)

Enterprise Rent-A-Car

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Description

Why Enterprise?

Enterprise Mobility is a leading global multinational in the mobility sector. It has a global network present in more than 90 countries, consisting of more than 90,000 employees, more than 9,500 offices, and more than 2.4 million vehicles that move customers wherever they need to go. Enterprise established itself in Spain in 2012, and since then we have continued to grow and create many opportunities, now with more than 150 offices throughout Spanish territory.

The claims management administrator will evaluate damage files to determine whether they are subrogatable or not, and handle inquiries from external customers and other departments via telephone and email. Although this position is designed for the examination role, you may perform other roles such as billing or collections, depending on the Department's needs.

The contract is an interim position with a duration of approximately one year

Responsibilities

What will your day-to-day be like?

These are some of the functions that the person joining the claims team will have, among others:

- Evaluation of damage files and decision on whether they are subrogatable or not
- File claims
- Management of emails and phone calls from external and internal customers
- Follow-up of assigned tasks according to procedure
- Assisting other roles depending on the workload at any given time

Requirements

What are we looking for in you?

Studies in administrative management, Business Administration (ADE), or similar
Administrative experience in file management, preferably
Analytical capacity and attention to detail
High level of spoken and written English
Professional communication skills with customers (verbal and written)
Ability to work independently and as part of a team
Organizational capacity and ability to complete a significant personal workload with a high level of accuracy
Ability to present information to a varied audience
User-level knowledge of Excel

What do we offer you?

Temporary interim contract for approximately 1 year
Starting salary of €18,300 gross (we will value your current experience)
Fun, inclusive, and multicultural environment.
25 working days of vacation.

View original advert (Spanish)

Descripción

Por qué Enterprise?

Enterprise Mobility es una multinacional líder mundial en el sector de la movilidad. Tiene una red mundial presente en más de 90 paises, formada por más de 90.000 empleados, más de 9.500 oficinas y más de 2.4 millones de vehículos que trasladan a los clientes a donde necesiten ir. En España, Enterprise se instala en el año 2012, y desde ese momento no hemos dejado de crecer y crear muchas oportunidades, contando ya con más de 150 oficinas por todo el territorio español.

El administrativo de gestión de daños evaluará los expedientes de daños para determinar si son subrogables o no y la gestión telefónica y por email de las consultas de nuestros clientes externos y de otros departamentos. Aunque esta posición está pensada para el rol de examen, podrá desempeñar otros roles como facturación o recobro, en función de las necesidades del Departamento.

El contrato es de interinidad de un año de duración aproximadamente

Responsabilidades

¿Cómo será tu día a día?

Estas son algunas de las funciones que tendrá la persona que se una al equipo de reclamaciones, entre otras:

- Evaluación de expedientes de daños y decisión sobre si son subrogables o no
- Reclamaciones de expedientes
- Gestión de emails y llamadas telefónicas de clientes externos e internos
- Seguimiento de las tareas asignadas según el procedimiento
- Ayuda a otros roles según la carga de trabajo en cada momento

Requisitos

¿Qué buscamos en ti?

Estudios en gestión administrativa, ADE, o similar
Experiencia administrativa en gestión de expedientes, preferentemente
Capacidad analítica y atención a los detalles
Nivel alto de inglés hablado y escrito
Habilidades de comunicación profesional con clientes (verbal y escrita)
Ser capaz de trabajar de forma independiente y en equipo
Capacidad de organización y de completar una carga de trabajo personal significativa con un alto nivel de precisión
Capacidad de presentar información a un público variado
Conocimiento a nivel usuario de Excel

¿Qué te ofrecemos?