Grupo Diusframi is a leading Spanish technology and services provider specializing in the financial and retail sectors. With over 30 years of experience, the company focuses on payment systems, technical maintenance, logistics, and business process outsourcing (BPO) for major banking institutions and commercial chains.

Headquartered in Madrid, the group maintains a significant operational footprint across Spain, including major hubs in Barcelona and Getafe. For international professionals, Diusframi offers opportunities in IT development, project management, and multilingual customer support, frequently seeking candidates proficient in English, Portuguese, or Catalan to support their diverse service portfolio.

Founded in 1986, Grupo Diusframi began as a technical service provider for payment terminals. It has since evolved into a comprehensive technology partner for the financial sector, expanding its services to include logistics, software development, and customer care.

For international professionals

Strong presence in the Spanish fintech and banking services ecosystem, working with major national financial institutions.
Offers a wide range of entry-level and specialized roles, including positions requiring multilingual skills such as English and Portuguese.
Maintains multiple operational centers across Spain, with significant activity in Madrid, Barcelona, and Getafe.
Provides opportunities for technical profiles in areas such as Android development, FullStack engineering, and network communications.

Teleoperator 25H with Catalan and English

Grupo Diusframi

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Telephone support related to inquiries and incidents.
Management of numerous clients through various channels and email inbox management.
POS technical support.
Follow-up on solutions provided to the client.

Salary: 17,139 gross/annual for full-time (for 25 hours: 10,711.88 € gross annual + language bonus)

Schedule:

Monday to Sunday from 3:00 PM to 8:00 PM (including holidays)

Contract type: permanent

Modality: On-site.

Location: C//Albasanz.

- Experience in customer service.
- Good proficiency in office software.
- Advanced Catalan and English.

Grupo Diusframi actively promotes equal opportunities between men and women.
Possession of a disability certificate will be positively valued.

View original advert (Spanish)

Atención telefónica, relacionada con consultas e incidencias.
Gestión de numerosos clientes por varios canales y gestión de buzón correo
Soporte técnico TPV
Hacer seguimiento a las soluciones ofrecidas al cliente.

Salario: 17.139 brutos/ anuales por jornada completa (a 25 horas 10.711,88 € brutos anuales + plus de idioma)

Horario:

lunes a domingos de 15:00H a 20:00H (festivos incluidos)

Tipo de contrato: indefinido

Modalidad: Presencial.

Ubicación: C//Albasanz.

- Experiencia en atención al cliente.
- Buen manejo ofimático.
- catalán e inglés avanzados

Grupo Diusframi promueve activamente la igualdad de oportunidades entre hombres y mujeres.
Se valorará positivamente encontrarse en posesión del certificado de discapacidad.