ILUNION is a leading Spanish business group and a global benchmark in social enterprise, operating as the commercial arm of the ONCE Social Group. The company operates across a vast range of sectors including hospitality, industrial laundry, facility management, senior care, and accessibility consultancy. With a workforce of over 35,000 people, it is one of Spain's largest employers, uniquely balancing commercial profitability with a social mission to create quality employment for people with disabilities.

Headquartered in Madrid, ILUNION maintains a massive footprint across the entire Spanish territory with hundreds of work centers in nearly every province. For international professionals, the company offers a deeply inclusive work environment and specialized opportunities in fields like digital accessibility, sustainability, and healthcare. It is an ideal choice for those seeking to work within a purpose-driven organization that is deeply integrated into Spanish social and economic life.

ILUNION was launched in 2014 as a unified brand to bring together the various business initiatives of the ONCE Social Group and its Foundation. It built upon decades of social entrepreneurship to create a competitive business model that prioritizes social inclusion and employment for people with disabilities.

For international professionals

ILUNION is the business group of the ONCE Social Group, making it one of the world's most significant social enterprise models.
The company manages one of Spain's largest hotel chains and industrial laundry networks, providing diverse opportunities in the tourism and service sectors.
It is a primary employer for specialists in digital accessibility and social inclusion, frequently hiring for technical and consultancy roles in Madrid.
With a presence in almost every Spanish province, it offers significant geographic flexibility for professionals looking to settle outside of Madrid or Barcelona.
The organization is a leader in diversity, with approximately 40% of its total workforce being people with disabilities.

ILUNION VidaSénior - TELEMARKETER/CALL CENTER AGENT (M/F/D) With/without disability at CEE

ILUNION

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Warmth and quality: Our purpose is eminently social; we provide well-being and quality of life to people. We work constantly on innovation and continuous improvement to respond to new socio-sanitary challenges, addressing the aging population and people in situations of dependency.

"Always give a smile, perhaps someone might need it"

At ILUNION VidaSénior, we are looking to incorporate telecare agents to join our team at the Madrid facilities in CEE.

Responsibilities: Call management using the computer system.

Functions:

Making follow-up calls.
Responding to inquiries raised by users.
Making other types of scheduled calls to the user, such as courtesy calls, medication reminders, calls requested by the user, confirmation of hospital admission/discharge, absence/suspension, and emergency follow-ups.
Creating, consulting, and modifying schedules as required.
Updating and modifying socio-sanitary data in the management application.
Providing information, follow-up, and registration for users on topics of interest proposed by the contracting Administration and/or ILUNION VidaSénior.
Registering, monitoring, and updating the temporary movements of users within the service.
Recording socio-sanitary data and any other data relating to service and/or user information in the management application.
Managing and attending to technical calls and alarms.

Having a valid disability certificate (33% or higher), having a disability compatible with the position, belonging to a vulnerable group, or having previous experience in similar positions will be positively valued.

View original advert (Spanish)

Calidez y calidad: Nuestra razón de ser es eminentemente social, proporcionamos bienestar y calidad de vida a las personas. Trabajamos constantemente en la innovación y la mejora continua, para dar respuesta a los nuevos retos sociosanitarios, atendiendo al envejecimiento de la población y a las personas en situación de dependencia.

"Regala siempre una sonrisa, quiza alguien pueda necesitarla"

En ILUNION VidaSénior buscamos incorporar teleoperadores/as de teleasistencia para unirse a nuestro equipo, en las instalaciones de Madrid en CEE.

Responsabilidades: Gestión de llamadas mediante el uso del sistema informático.

Funciones:

Emisión de llamada de seguimiento.
Dar respuesta a las consultas planteadas por las personas usuarias.
Emisión de llamadas de otras tipologías de agenda al usuario, tales como cortesía, recordatorio de medicación, llamada a petición del usuario, confirmación de ingreso-alta hospitalaria, ausencia-suspensión, seguimiento de emergencias.
Creación, consulta y modificación de agendas en los casos que se requiera.
Actuación y modificación de datos sociosanitarios en la aplicación de gestión.
Información, seguimiento y registro al usuario sobre temas de interés propuestos por Administración contratante y/o ILUNION VidaSénior.
Registro, seguimiento y actualización de los movimientos temporales de los usuarios en el servicio.
Grabación de datos sociosanitarios y de cualquier otro dato relativo a información del servicio y/o del usuario en la aplicación de gestión.
Gestionar y atender llamadas y alarmas de tipo técnico.

Se valorará positivamente tener un certificado de discapacidad en vigor (igual o mayor del 33%), tener una incapacidad compatible con el puesto o pertenecer a un colectivo vulnerable y tener experiencia previa en puestos similares.