Marlex is a prominent Spanish human resources and recruitment firm specializing in temporary staffing, permanent placement, and HR consultancy. With over 25 years of experience, the company operates a network of more than 60 offices across Spain, serving diverse sectors including industrial, logistics, and administrative services.

Headquartered in Catalonia, Marlex has a deep-rooted presence in the Spanish labor market, particularly in the Mediterranean and northern regions. For international professionals, Marlex serves as a gateway to the Spanish job market, frequently recruiting for roles requiring multilingual skills in logistics, export, and back-office operations.

Founded in 1996 in Vic (Barcelona), Marlex began as a local staffing agency and has grown into one of the top HR firms in Spain. It has expanded its service portfolio to include executive search and specialized consulting.

For international professionals

Operates more than 60 physical offices throughout Spain, providing local support in various regions.
Specializes in a wide range of sectors, from industrial and logistics to specialized administrative and financial roles.
Frequently recruits for positions requiring language skills beyond Spanish, such as English or French, for international trade roles.
Offers both temporary and permanent contract opportunities, which can be a starting point for professionals entering the Spanish market.

Customer Service Agent

Marlex Staffing

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Marlex is looking for you!

We are looking for a Customer Service Agent (ATC) for one of our client companies located in Paterna. The mission of the position is to ensure proper customer service in order to achieve full satisfaction with the service offered, managing their orders and ensuring a quality resolution to any complaints or incidents that may arise.

Main functions:

Manage orders received via email, telephone, and fax.
Perform order tracking • Receive customer calls
Provide technical support to customers and refer to Professional Services if a more technical response is required
Provide support to Sales Representatives
Manage customer returns
Manage order delays and technical incidents from production (stock failures, semi-finished product breakages, manufacturing infeasibility, etc.).
Resolve incidents for orders received through INDONET.
Manage order incidents in all their phases (request, production, shipping, reception).

Requirements:

Knowledge:

CFGS in Optics or CFGS in Administration.
Optics and visual health.
Technology used by the company, the market, and possible future solutions.
IT tools: high level of office software, SAP.
Languages: Spanish, Portuguese.

Experience:

Valuable experience in customer service within the optical or healthcare sector.

Key competencies:

Autonomy
Customer orientation
Teamwork.
Responsibility and commitment.
Curiosity

What do we offer?

Joining a consolidated company in the sector.
If you are a committed, responsible person eager to work, we are waiting for you!

Interested? Apply now for the position. We look forward to meeting you!

View original advert (Spanish)

¡En Marlex te estamos buscando!

Estamos buscando un/a Agente de atención al cliente (ATC) para una de nuestras empresas clientes ubicada en Paterna. La misión del puesto es Asegurar la correcta atención a los clientes, en orden a conseguir su plena satisfacción con el servicio ofrecido, gestionando sus pedidos y asegurando una resolución de calidad ante cualquier queja o incidencia que pueda surgir.

Funciones principales:

Gestionar pedidos recibidos a través de correo electrónico, teléfono y fax.
Realizar seguimiento de los pedidos •Recepción de llamadas de clientes
Dar soporte técnico a clientes y derivar a Servicios Profesionales si se requiere respuesta más técnica
Dar soporte a Delegados Comerciales
Gestionar devoluciones de clientes
Gestionar demoras en pedidos e incidencias técnicas por parte de producción (fallos stock, roturas semiterminado, inviabilidad en la fabricación, etc.).
Resolver incidencias de pedidos recibidos a través de INDONET.
Gestionar incidencias de pedidos en todas sus fases (solicitud, producción, envío, recepción).

Requisitos:

Conocimientos:

CFGS Óptica o CFGS Administrativo.
Óptica y salud visual.
Tecnología utilizada por la empresa, la del mercado y posibles soluciones futuras.
Herramientas informáticas: nivel alto de ofimática, SAP.
Idiomas: castellano, portugués.

Experiencia: