Marlex is a prominent Spanish human resources and recruitment firm specializing in temporary staffing, permanent placement, and HR consultancy. With over 25 years of experience, the company operates a network of more than 60 offices across Spain, serving diverse sectors including industrial, logistics, and administrative services.

Headquartered in Catalonia, Marlex has a deep-rooted presence in the Spanish labor market, particularly in the Mediterranean and northern regions. For international professionals, Marlex serves as a gateway to the Spanish job market, frequently recruiting for roles requiring multilingual skills in logistics, export, and back-office operations.

Founded in 1996 in Vic (Barcelona), Marlex began as a local staffing agency and has grown into one of the top HR firms in Spain. It has expanded its service portfolio to include executive search and specialized consulting.

For international professionals

Operates more than 60 physical offices throughout Spain, providing local support in various regions.
Specializes in a wide range of sectors, from industrial and logistics to specialized administrative and financial roles.
Frequently recruits for positions requiring language skills beyond Spanish, such as English or French, for international trade roles.
Offers both temporary and permanent contract opportunities, which can be a starting point for professionals entering the Spanish market.

Executive Housekeeper

Marlex Staffing

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Department

Operations - Housekeeping

Reports to

Operations Manager / Area Manager

Job Mission

Plan, coordinate, and supervise the daily operations of the housekeeping service in the assigned hotels, ensuring compliance with the quality standards agreed upon with the client, optimizing human and material resources, and ensuring an excellent level of service.

Functions and responsibilities

Organize the daily cleaning service based on the hotel's occupancy and forecast.
Coordinate and supervise the team of supervisors, room attendants, common area cleaners, and support staff.
Ensure compliance with the quality, productivity, and presentation standards established by the hotel and by Everything.
Perform inspections of rooms and common areas.
Manage shift planning, breaks, vacations, and coverage for staff incidents.
Coordinate new hires, onboarding, and team training.
Maintain constant communication with Hotel Management, Reception, Maintenance, and the Everything Operations Manager.
Manage operational incidents and resolve complaints related to the Housekeeping service.
Control inventories of linens, amenities, cleaning products, and operational materials.
Supervise compliance with Occupational Risk Prevention, quality, and hygiene procedures.
Analyze productivity indicators and propose continuous improvement actions.
Prepare daily and weekly reports on production, quality, and incidents.
Ensure a positive working environment, fostering team commitment and development.

Requirements

Education

Training in Hospitality, Tourism, or Hotel Management will be valued.

Experience

Minimum of 3 years of experience as an Executive Housekeeper or Assistant Housekeeper.
Previous experience as a room attendant is essential.
Experience in hotel service outsourcing companies is highly valued.

Knowledge

Operational management of the Housekeeping department.
Organization of work teams.
Quality control.
Productivity management.
Occupational Risk Prevention.
Proficiency in IT tools and hotel management software.

Competencies

Leadership.
Organization and planning.
Results orientation.
People management.
Effective communication.
Conflict resolution.
Analytical capacity.
Decision making.
Customer orientation.
Flexibility and adaptation to change.

View original advert (Spanish)

Departamento

Operaciones - Housekeeping

Reporta a

Responsable de Operaciones / Area Manager

Misión del puesto

Planificar, coordinar y supervisar la operativa diaria del servicio de pisos en los hoteles asignados, garantizando el cumplimiento de los estándares de calidad acordados con el cliente, optimizando los recursos humanos y materiales, y asegurando un excelente nivel de servicio.

Funciones y responsabilidades

Organizar diariamente el servicio de limpieza en función de la ocupación y previsión del hotel.
Coordinar y supervisar al equipo de supervisoras, camareros/as de pisos, limpiadores/as de zonas comunes y personal de apoyo.
Garantizar el cumplimiento de los estándares de calidad, productividad y presentación establecidos por el hotel y por Everything.
Realizar inspecciones de habitaciones y zonas comunes.
Gestionar la planificación de turnos, descansos, vacaciones y cobertura de incidencias del personal.
Coordinar nuevas incorporaciones, acogida y formación del equipo.
Mantener una comunicación constante con la Dirección del hotel, Recepción, Mantenimiento y el Responsable de Operaciones de Everything.
Gestionar incidencias operativas y resolver reclamaciones relacionadas con el servicio de Housekeeping.
Controlar inventarios de ropa, amenities, productos de limpieza y material operativo.
Supervisar el cumplimiento de los procedimientos de Prevención de Riesgos Laborales, calidad e higiene.
Analizar los indicadores de productividad y proponer acciones de mejora continua.
Elaborar informes diarios y semanales de producción, calidad e incidencias.
Velar por el buen clima laboral, fomentando el compromiso y el desarrollo del equipo.

Requisitos

Formación

Se valorará formación en Hostelería, Turismo o Gestión Hotelera.

Experiencia

Experiencia mínima de 3 años como Gobernanta o Subgobernanta.
Imprescindible experiencia previa como camarera/o de pisos.
Muy valorable experiencia en empresas de externalización de servicios hoteleros.