NH Hotels is a leading multinational hotel group and one of the largest hotel chains in Europe, now operating as part of the global Minor Hotels portfolio. The company manages hundreds of properties across Europe and the Americas, spanning mid-scale to luxury segments through brands such as NH Collection, nhow, and Tivoli. As a major player in the hospitality industry, it is recognized for its extensive network of urban business hotels and high-end leisure resorts.

Headquartered in Madrid, the company maintains a massive footprint across Spain, offering a wide array of opportunities for international professionals. Beyond traditional hospitality roles, their Madrid corporate hub frequently recruits for specialized positions in data analytics, digital marketing, and legal services. The company is particularly attractive to multilingual candidates due to its international guest base and global operational structure.

Founded in 1978 in Pamplona, Spain, NH Hotels expanded rapidly to become a dominant force in the European hotel market. In 2018, the company was acquired by Minor International, though it continues to operate its regional headquarters from Spain.

For international professionals

Headquartered in Madrid, serving as the global hub for its Europe and Americas operations.
Frequently hires for multilingual roles in Central Reservations and Guest Relations, specifically targeting speakers of English, Dutch, French, and German.
Offers robust internship and 'Trainee' programs in corporate functions like CRM, Data Analytics, and Brand Management.
Part of Minor Hotels, providing employees with international mobility opportunities across a global network of luxury brands.

Coordinador/a GGT Madrid

NH Hotels (Minor Hotels)

Original Advert

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of eight hotel brands - Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Functions:

- Support agents on their daily tasks

- Detect improvement areas within the team by monitoring agents' handlings and
providing feedbacks, setting action plans and following-up on them.

- Work closely with the Training and Quality Team in order to make the team provide
an excellence service to our customers

- Define prioritizations in order to achieve our goals and organize the team
accordingly.

- Go outside the box and detect improvement areas in order to have more efficient
process and procedures

Requirements:

-Have experience in Groups and Events handling and/or the Hotel Sector.

- Be a goal-driven, determined person being able to meet deadlines and work well
under pressure.

- Have the ability to effectively multi-task and juggle multiple responsibilities at once

- Cooperative and communicative attitude with co-workers, managers and
employees.

- Excellent communication skills and ability to lead and guide