Nortempo is a prominent Spanish human resources and staffing company founded in 1991, specializing in recruitment, temporary employment, and HR consultancy. The company operates across a wide array of industries, including logistics, manufacturing, administration, and healthcare, serving as a major link between businesses and job seekers throughout the Iberian Peninsula.

With a network of over 50 offices across Spain, Nortempo is a significant employer for both local and international talent looking to enter the Spanish labor market. While many of their placements are for Spanish-speaking roles, their extensive reach and variety of positions make them a key resource for professionals seeking to establish a career in different regions of Spain.

Founded in 1991 in A Coruña, Nortempo began as a regional staffing agency before expanding nationwide. Over three decades, it has evolved into a comprehensive HR services group with a presence across Spain and Portugal.

For international professionals

Operates an extensive network of over 50 offices across Spain, offering job opportunities in both major cities and smaller industrial hubs.
Provides a wide range of contract types, including temporary-to-permanent roles which are common entry points for international workers.
Covers diverse sectors such as logistics, healthcare, and administration, catering to various skill sets and experience levels.
Headquartered in A Coruña, the company has a strong presence in Galicia but maintains major operations in Madrid, Barcelona, and Valencia.

Customer Service Operative

Nortempo

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

Education: Administration, International Trade.
Experience: Minimum 1 year in Customer Service departments.
Language: Upper-intermediate level of English.
IT tools: SAP SD Module and Excel.

Benefits

Joining a benchmark company in the ceramic sector.
Experience in an international environment.
Integration into a professional and dynamic team.
Opportunity to expand experience in customer management and foreign trade.

Job Description

Would you like to be part of a company internationally recognized for its excellence in the manufacture of ceramic cultures? We are looking to incorporate a Customer Service representative to reinforce the team.

If you are passionate about customer service, international trade, and working in a dynamic and collaborative environment, this opportunity could be for you!

🕒 Duration and schedule

Duration: 3 months
Workload: 40 hours per week
Schedule:
Full-time split shift, or
Intensive morning shift (depending on department needs)

🧩 Main functions

Management and tracking of orders and delivery status via SAP.
Customer service via email and telephone.
Internal coordination with the logistics, planning, and finance departments.
Preparation and control of export documentation: proformas, invoices, packing lists, BL/AWB, certificates, among others.
Incident resolution related to orders and deliveries.

👤 Profile we are looking for

Education: Administration, International Trade, or similar.
Experience: minimum 1 year in Customer Service departments.
Languages: Upper-intermediate English (essential for communication with international clients).
IT tools:
SAP (SD module)

View original advert (Spanish)

¿Te gustaría formar parte de una empresa reconocida internacionalmente por su excelencia en la fabricación de culturas cerámicas? Buscamos incorporar a un/a Customer Service para reforzar el equipo.

Si te apasiona la atención al cliente, el comercio internacional y trabajar en un entorno dinámico y colaborativo, ¡esta oportunidad puede ser para ti!

🕒 Duración y horario

Duración: 3 meses
Jornada: 40 horas semanales
Horario:
Jornada completa partida, o
Intensiva de mañana (según necesidades del departamento)

🧩 Principales funciones

Gestión y seguimiento de pedidos y estado de entregas a través de SAP.
Atención al cliente por correo electrónico y teléfono.
Coordinación interna con los departamentos de logística, planificación y finanzas.
Preparación y control de documentación de exportación: proformas, facturas, packing list, BL/AWB, certificados, entre otros.
Resolución de incidencias relacionadas con pedidos y entregas.

👤 Perfil que buscamos

Formación: Administración, Comercio Internacional o similar.
Experiencia: mínimo 1 año en departamentos de Customer Service.
Idiomas: Inglés nivel medio-alto (imprescindible para comunicación con clientes internacionales).
Herramientas informáticas:
SAP (módulo SD)