Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Cruise Sales Consultant

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you passionate about the tourism sector and closing sales?
Come on board with MSC Cruises in Valencia!

In this high-performance consultative sales role, you will guide customers through key decision-making moments, helping them choose the perfect premium cruise experience, while directly driving conversion and revenue growth.

What will your day-to-day look like?

- Consultative selling and conversion: you will lead commercial conversations from the first contact to the closing of the booking, handling objections with ease and encouraging cross-selling (up-selling).

- Portfolio management and growth: you will manage both incoming requests (inbound) and proactive campaigns (outbound), using the CRM to build customer loyalty and ensure they choose us again.

- Expert advice: you will become a specialist in our itineraries, ships, and services to offer personalized solutions that exceed the expectations of a premium audience.

- Commercial experience: demonstrable experience in consultative telephone sales (highly valued if from the travel, hospitality, intangible sales, or premium retail sectors).

- Commercial DNA: native orientation toward results, ambition to achieve individual billing targets, and resilience.

- Relational skills: ability to connect with the customer, guide their decision-making, and rebut objections while always maintaining excellence in treatment.

- Essential: valid work permit in Spain and residence in Valencia.

- Availability: flexibility to work in rotating shifts (office operations 12/7, including afternoons and weekends).

Stability and growth: direct incorporation into a solid project in full global expansion within the MSC Cruises Hub of Excellence.

International environment: a dynamic, multicultural, and modern work environment in Valencia.

Continuous training: you will learn everything about the products and sales techniques so that you reach your full potential.

View original advert (Spanish)

¿Te apasiona el sector turístico y el cierre de ventas?
¡Súbete a bordo de MSC Cruceros en Valencia!

En este rol de ventas consultivas de alto rendimiento, guiarás a los clientes en momentos clave de decisión, ayudándoles a elegir la experiencia de crucero premium perfecta, al tiempo que impulsas directamente la conversión y el crecimiento de los ingresos.

¿Cómo será tu día a día?

- Venta consultiva y conversión: liderarás conversaciones comerciales desde el primer contacto hasta el cierre de la reserva, gestionando objeciones con soltura y fomentando la venta cruzada (up-selling).

- Gestión y crecimiento de cartera: gestionarás tanto solicitudes entrantes (inbound) como campañas proactivas (outbound), utilizando el CRM para fidelizar a tus clientes y asegurar que vuelvan a elegirnos.

- Asesoramiento experto: te convertirás en un especialista de nuestros itinerarios, barcos y servicios para ofrecer soluciones personalizadas que superen las expectativas de un público premium.

- Experiencia comercial: Experiencia demostrable en venta consultiva telefónica (muy valorable si viene del sector viajes, hospitality, venta de intangibles o retail premium).

- ADN Comercial: Orientación nativa a resultados, ambición por alcanzar los objetivos de facturación individuales y tolerancia a la frustración.

- Habilidades Relacionales: Capacidad para conectar con el cliente, guiar su toma de decisiones y rebatir objeciones manteniendo siempre la excelencia en el trato.

- Imprescindible: Permiso de trabajo válido en España y residencia en Valencia.

- Disponibilidad: Flexibilidad para trabajar en turnos rotativos (operaciones de la oficina 12/7, incluyendo tardes y fines de semana).

Estabilidad y crecimiento: incorporación directa a un proyecto sólido y en plena expansión global dentro del Hub de Excelencia de MSC Cruceros.

Entorno internacional: un ambiente de trabajo dinámico, multicultural y moderno en Valencia.

Formación continua: aprenderás todo sobre los productos y técnicas de venta para que alcances tu máximo potencial.