Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

ING BANK- Internship Valladolid Office

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Mission:
An exciting challenge that will allow you to understand the customer experience when visiting one of our offices, offer the customer a welcoming experience that positively reflects the ING image, and help them transition their office experience to the digital world.

Receiving customers in the office, directing them to the appropriate area according to their needs: ATMs, self-service stations, or desks.
Assisting customers at self-service stations.
Helping them perform basic operations: transfers, card PIN inquiries, receipt returns, printing of statements and certificates... etc.
Providing information about our products and services.
Assistance with digitalization: by helping them perform basic operations and showing them the various functionalities available to the customer through our website/app.
Assisting customers at our ATMs for deposits and withdrawals.
These functions, together with the completion of existing training itineraries for office managers, will provide interns with extensive knowledge of bank office activity, the main financial products and services (investment products, mortgages and loans, insurance, current accounts... etc.), as well as everything related to customer experience.
Interns will always have a reference "mentor" in the office who will help them with their main functions, as well as with the completion of training courses.

Economics, Business Administration, Statistics, or similar degrees, for both final-year students and recent graduates.
Knowledge of data, common sense, and attention to detail.
Good communication and social skills.
Strong learning capacity.

Schedule: Mon-Fri 10:00 AM to 2:00 PM
Desired start date: Mid-August/September.
Duration: 6 months of internship + possibility of extension

View original advert (Spanish)

Misión:
Reto apasionante que te permitirá conocer la experiencia de los clientes cuando acceden a una de nuestras oficinas, ofrecer al cliente una experiencia acogedora, que refleje positivamente la imagen ING y ayudarle a trasladar su experiencia en la oficina al mundo digital

Recepción de los clientes en la oficina, derivándoles a la zona que proceda según sus necesidades: cajeros, puestos de autoservicio o mesa
Asistencia a clientes en los puestos de autoservicio
Ayudándoles en la realización de operativa básica: transferencias, consulta PIN tarjeta, devolución recibos, impresión de movimientos y certificados...etc.
Proporcionando información sobre nuestros productos y servicios
Asistencia para la digitalización: al ayudarles a hacer la operativa básica y mostrarles las distintas funcionalidades a las que el cliente tiene acceso a través de nuestra web/app
Asistencia a clientes en nuestros cajeros para la realización de ingresos y retiradas
El conjunto de estas funciones junto con la realización de los itinerarios formativos existentes para gestores de oficinas, proporcionarán a los becarios un amplio conocimiento de la actividad de una oficina bancaria, de los principales productos y servicios financieros (productos de inversión, hipotecas y préstamos, seguros, cuentas corrientes...etc.), así como todo lo relativo a la experiencia de cliente
Los becarios contarán siempre con un "mentor" de referencia en la oficina que les ayudará con sus principales funciones, así como con la realización de los cursos formativos.