RIU Hotels & Resorts is a prominent international hotel chain and one of the most recognized names in the global hospitality industry. Founded as a small family business, it has grown to operate over 100 hotels in 20 countries, serving millions of guests annually with a focus on sun-and-beach resorts and urban 'Riu Plaza' hotels. The company is a major employer in the tourism sector, maintaining a significant workforce across Europe, the Americas, and Africa.

In Spain, RIU maintains its global headquarters in Palma de Mallorca and has a massive footprint across the Balearic and Canary Islands. For international professionals, the company offers a diverse and multicultural working environment where language skills—particularly English and German—are highly prized. RIU is known for providing stable employment in the tourism sector and offering internal promotion opportunities for staff looking to build a long-term career in international hospitality.

Founded in 1953 by the Riu family as a small holiday hotel in Playa de Palma, Mallorca. The company began its international expansion in the 1990s and has since evolved into one of the world's leading resort chains.

For international professionals

Multilingualism is a core requirement, with high demand for English, German, and Spanish speakers in guest-facing roles.
Significant presence in major Spanish tourist destinations including Mallorca, Gran Canaria, and Fuerteventura.
Offers a structured career path with opportunities for international transfers across 20 countries.
Provides specialized training for various hospitality roles ranging from kitchen staff to hotel management.

Loyalty Program Agent

RIU Hotels & Resorts

This job was originally posted in German and automatically translated to English.

Job Description

🎯 RIU HOTELS, a hotel chain committed to equal opportunity in the labor market and one of the market leaders with more than 100 hotels in 20 countries, is looking for a Loyalty Program Agent to join the team at the headquarters in Playa de Palma.

🌟 You will be part of the RIU Class department, the loyalty program of Riu Hotels & Resorts, which rewards loyal guests with exclusive benefits. You will support members in German, English, Dutch, and Spanish, manage the points system and benefits, and answer inquiries about our hotels worldwide - in a warm and dynamic environment with daily challenges and continuous learning opportunities.

📌Your Responsibilities:
• Supporting program members via email and telephone
• Communicating with hotels, receptions, etc.
• Processing incidents and requests
• Maintaining a high-quality database

📝 Your Profile:
• Proactive and diligent way of working
• Excellent communication skills
• Ability to work in a team
• Native German speaker
• Additional language skills (English, Dutch ...) are a great advantage

🔑 We Offer:
• Full-time on-site position, Monday to Friday from 9:00 AM to 6:00 PM, with the possibility of a flexible working hour model (Monday to Thursday until 6:00 PM, Friday until 2:00 PM)
• Positive working environment
• Permanent employment contract
• Free meals in the employee restaurant
• Number of available positions: 1

View original advert (German)

🎯 RIU HOTELS, eine Hotelkette, die sich für Chancengleichheit auf dem Arbeitsmarkt einsetzt und mit mehr als 100 Hotels in 20 Ländern zu den Marktführern gehört, sucht eine/n Mitarbeiter/in für das Treueprogramm, um das Team in der Hauptverwaltung in Playa de Palma zu verstärken.

🌟 Sie werden Teil der RIU Class Abteilung, dem Treueprogramm von Riu Hotels & Resorts, das treue Gäste mit exklusiven Vorteilen belohnt. Sie unterstützen Mitglieder auf Deutsch, Englisch, Niederländisch und Spanisch, verwalten das Punktesystem und die Vorteile und beantworten Anfragen zu unseren Hotels weltweit - in einem herzlichen und dynamischen Umfeld mit täglichen Herausforderungen und kontinuierlichen Lernmöglichkeiten.

📌Ihre Aufgaben:
• Betreuung der Programmmitglieder per E-Mail und Telefon
• Kommunikation mit Hotels, Rezeptionen usw.
• Bearbeitung von Vorfällen und Anfragen
• Pflege einer qualitativ hochwertigen Datenbank

📝 Ihr Profil:
• Proaktive und sorgfältige Arbeitsweise
• Ausgezeichnete Kommunikationsfähigkeiten
• Teamfähigkeit
• Muttersprache Deutsch
• Weitere Sprachkenntnisse (Englisch, Niederländisch ...) sind von großem Vorteil

🔑 Wir bieten:
• Vollzeitstelle vor Ort, Montag bis Freitag von 9:00 bis 18:00 Uhr, mit der Möglichkeit eines flexiblen Arbeitszeitmodells (Montag bis Donnerstag bis 18:00 Uhr, Freitag bis 14:00 Uhr)
• Positives Arbeitsumfeld
• Unbefristeter Arbeitsvertrag
• Kostenlose Mahlzeiten im Mitarbeiterrestaurant
• Anzahl der verfügbaren Stellen: 1