Sanitas is a leading healthcare and wellness company in Spain, providing a wide range of services including health insurance, hospitals, dental clinics, and elderly care homes. Founded in 1954 and now part of the international Bupa Group, it operates a vast network of medical centers and employs over 11,000 professionals across the country. The company is a dominant player in the Spanish private healthcare sector, known for its digital health innovation and comprehensive care models.

With its headquarters in Madrid and a massive footprint across every major Spanish city, Sanitas offers diverse opportunities for international professionals, particularly in medical, dental, and digital technology roles. While clinical roles require Spanish certification and language proficiency, the company's digital and corporate divisions frequently seek international talent for data science, AI, and project management positions. Sanitas is recognized for its commitment to diversity and its role as a key employer for those looking to build a career in the European healthcare industry.

Founded in 1954 by a group of Spanish doctors, Sanitas grew to become the leading private healthcare provider in Spain. In 1989, it became part of the British healthcare group Bupa, allowing it to expand its services and international reach while maintaining its strong Spanish identity.

For international professionals

Part of the Bupa Group, providing access to a global network of healthcare expertise and international mobility opportunities.
A pioneer in digital health in Spain, offering advanced telemedicine services and digital insurance products.
Operates four major hospitals, over 200 dental clinics, and more than 40 nursing homes across the Spanish territory.
Regularly hires for technical roles in Data Science and AI to support its ongoing digital transformation initiatives.
Clinical roles typically require the homologation of foreign degrees and professional registration in Spain.

Temporary Customer Service Administrative Assistant - Pozuelo

Sanitas

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

What will you do in the team?

Your mission will be to assist customers who visit or contact Sanitas offices and carry out all necessary procedures to provide the required service, according to established procedures, collaborating to increase sales and maximizing customer satisfaction. Additionally:

💙You will inform customers regarding any doubts they may have about product coverage, prices, and promotions.

💙You will handle the registration of new policies and inclusions, sale of add-ons, authorizations...

💙Administrative support for the Sales Managers.

💙You will request reports and coverage assessments for authorization processing.

💙You will provide details regarding medical provision in the area (medical directory, medical centers, etc.).

💙You will apply, in indicated cases, customer retention operations.

💙You will be in charge of the administrative tasks required by the customer regarding: receipt management, card requests, co-payments...

💙You will manage customer incidents and complaints.

What do you need?

🎓Education: A higher education degree is valued.

🌱Experience: Between 1 and 3 years of experience in customer service.

🌍Languages: English and/or French are valued.

👉Other skills and knowledge: Professionals with communication skills, ability to work in a team, results-oriented, committed, and with a desire for self-improvement.

What do we offer?

👉Sanitas is much more than you imagine! We are part of Bupa, a leading health company present in 190 regions worldwide.

👉Sanitas, a great company to work for

We are a young and dynamic company. At the forefront of digitalization, where people are the most important piece of our business. We have been chosen on numerous occasions as one of the most attractive companies to work for in Spain.

👉We bet on you! We support your training!

At Sanitas Seguros, you set the limits! That is why we provide you with the most innovative training plan so that you continue developing your skills and knowledge with the sole purpose that you never stop growing.

👉Attractive social benefits package

You will enjoy a wide package of social benefits.

At Sanitas, we welcome you with open arms. You will be part of an innovative team, committed to employees and focused on customer care and assistance. We offer a dynamic environment with opportunities for development and growth where people are our greatest value.

We are TopEmployers

We are #TopEmployers2025 in Spain! 🏆 This certification from Top Employers Spain recognizes our commitment to employee well-being, as well as the policies and procedures to care for every person who is part of Sanitas. And, most importantly, it drives us to keep improving!

View original advert (Spanish)

¿Qué harás en el equipo?

Tu misión será será atender a los clientes que visiten o contacten con las oficinas de Sanitas y realizar todos los trámites necesarios para prestarles el servicio requerido, de acuerdo a los procedimientos establecidos, colaborando a incrementar las ventas y maximizando la satisfacción del cliente. Y además:

💙Informarás a los clientes sobres las dudas que tengan acerca de las coberturas de los productos, precios, promociones.

💙Realizarás el alta de nuevas pólizas e inclusiones, venta de complementos, autorizaciones...

💙Apoyo administrativo a los Jefes de Venta.

💙Solicitarás los informes y valoraciones de coberturas en las tramitaciones de autorizaciones.

💙Aportarás el detalle de la provisión médica en la zona (cuadro médico, centros médicos, etc).

💙Aplicarás, en los casos indicados, la operativa de retención del cliente.

💙Te encargarás de las gestiones administrativas que el cliente requiera sobre: gestión de recibos, petición de tarjetas, copagos...

💙Gestionarás las incidencias de los clientes y las reclamaciones.

¿Qué necesitas?

🎓Formación: Valorable titulación superior.

🌱Experiencia: Experiencia entre 1 y 3 años en atención al cliente.

🌍Idiomas: valorable inglés y/o francés.

👉Otras habilidades y conocimientos: Profesionales con capacidad de comunicación, trabajo en equipo, orientados a resultados, comprometidos y con afán de superación.

¿Qué ofrecemos?

👉¡Sanitas es mucho más de lo que imaginas! Somos parte de Bupa, compañía líder en salud presente, en 190 regiones de todo el mundo.

👉Sanitas, una gran empresa para trabajar

Somos una empresa joven y dinámica. Puntera en la digitalización, donde las personas son la pieza más importante de nuestro negocio. Hemos sido elegidos en numerosas ocasiones entre las empresas más atractivas para trabajar en España.

👉Apostamos por ti ¡Apoyamos tu formación!

En Sanitas Seguros, ¡Los limites los pones tú! Por eso ponemos a tu disposición el más novedoso plan de formación para que sigas desarrollando tus habilidades y conocimientos con el único fin de que nunca dejes de crecer.

👉Atractivo paquete de beneficios sociales

Disfrutarás de un amplio paquete de beneficios sociales.

En Sanitas te esperamos con los brazos abiertos. Formarás parte de un equipo innovador, comprometido con los empleados y con foco en el cuidado y ayuda al cliente. Ofrecemos un entorno dinámico, con oportunidades de desarrollo y crecimiento en donde las personas es nuestro mayor valor.